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Mistake-Proofing the Design of Health Care Processes

Figure 4.7. Doing more productive work at the expense of improvement work is beneficial in the short term but detrimental in the long term

Illustration of table using two attributes: Doing more production work; and Doing more improvement work. First row is labeled 'Effort' and shows two line graphs plotting Effort against the table attributes, with results labeled 'Improvement work' and 'Productive work'. Second row is labeled 'Capability' and plots change in capability over time. The third row is labeled 'Actual performance' and plots change in performance over time. Summary: Doing more productive work at the expense of improvement work is beneficial in the short term but detrimental in the long term.

Source: Copyright 2001, by The Regents of the University of California. Reprinted from the California Management Review, Vol. 43, No. 4. Used with permission.

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