Slide Presentation of the 2007 Annual Meeting of AHRQ

Lessons Learned

• Metrics of quality, efficiency, and costs can be improved simultaneously
• The more the front line is involved, the greater the improvement
• An organizational leadership that is not engaged, fearful, and disruptive derails the process
• Beware the drive for efficiency!
• Workers need constant feedback and metrics with meaning
• Difficulties with sustainability
• True learning lines difficult to implement