Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher
January 8, 2019
Summary
This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey development and administration. Speakers also reviewed recommended guidelines for administering CAHPS surveys and discuss the ways in which organizations are using survey results.
Understanding CAHPS Surveys
(PDF, 117 KB)
Speakers
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 150 KB)
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
How Are Survey Results Used? (PDF, 935 KB)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 285 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 260 KB)
How Are CAHPS Surveys Administered? (PDF, 350 KB)
Closing Presentation Slides (PDF, 283 KB)
Recording
Understanding CAHPS Surveys: A Primer for New Users (58:50)
Transcript
Understanding CAHPS Surveys: A Primer for New Users (PDF, 703 KB)
Related Materials
CAHPS Ambulatory Care Improvement Guide
Examining the Role of Patient Experience Surveys in Measuring Health Care Quality
Measuring Patient Experience As a Strategy for Improving Primary Care
