Getting Help About Electronic Submission

Grants.gov Customer Support

First check the resources on the Grants.gov Web site if you need help with the Grants.gov registration process, downloading or navigating PureEdge forms, using PureEdge with a Macintosh® computer, or with the technical aspects of submitting to the Grants.gov system. You can also contact Grants.gov customer support:

Toll Free: 1-800-518-4726
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
E-mail: support@grants.gov

• Go to the Grants.gov Web site first to check the resources available.
• Grants.gov answers queries about:
  • Downloading or navigating PureEdge forms.
  • Using PureEdge with a Macintosh computer.
  • Technical aspects of submitting to the Grants.gov system.

eRA Commons Help Desk

The applicant organization and principal investigators can contact the eRA Commons Help Desk if they need help with:

• The eRA Commons registration process.
• The application verification process in the eRA Commons after submission through Grants.gov.
• Status and other post-submission eRA Commons functionality.
• Quick Reference Support—Common Questions & Answers.

Phone: (301) 402-7469
Toll Free: 866-504-9552
TTY: (301) 451-5939
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
Web site: http://ithelpdesk.nih.gov/eRA/ (Preferred method of contact)

Grants Information

If you need help preparing application content after reviewing the application instruction guide, Grants Information can provide general assistance:

Phone: (301) 435-0714
TTY: (301) 451-5936
Fax: (301) 480-0525
E-mail: GrantsInfo@nih.gov

Grants Information can help applicants:

• Find general grant-related resources and referrals.
• Identify research and research training programs.
• Locate funding information and guidelines on the Internet.
• Answer general questions about research grant applications, fellowship applications, and the application review and award process.
• Answer questions about the forms transition from PHS 398 to SF 424 (R&R) and the overall plan for electronic submission.

eRA Web Sites

• eRA Commons
• eRA Web site

AHRQ Grants Program Assistance

Questions specific to particular AHRQ research programs should be directed to the contact person listed in the funding opportunity announcement.

Inquiries

General E-Grants Transition
Cindy Pownall
Office of the Director
Phone: (301) 427-1735
E-mail: Skip.Moyer@ahrq.hhs.gov

Application Receipt and Referral
Gerald Calderone, Ph.D.
Office of Extramural Research, Education, and Priority Populations
Phone: (301) 427-1548
E-mail: Cindy.Pownall@ahrq.hhs.gov

Peer Review
Kishena C. Wadhwani, Ph.D., M.P.H.
Division of Scientific Review (DSR)
Phone: (301) 427-1556
E-mail: Kishena.Wadhwani@ahrq.hhs.gov

Grants Management
George Gardner
Office of Performance Accountability, Resources, and Technology
Phone: (301) 427-1450
E-mail: George.Gardner@ahrq.hhs.gov

Frequently Asked Questions

Go to: http://era.nih.gov/ElectronicReceipt/faq.htm