Title: Consumer Survey Information in a Reforming Health Care System, Conference Summary, AHCPR Publication Number 95-0083
Acronym:
Originator:
Department/Agency Name: Agency for Health Care Policy and Research (AHCPR)
Local Subject Index:
US Federal GILS
Abstract:
This conference examined the need for improved information from and for consumers within the
changing health care system. For example, consumers evaluating health plans need information on the
availability, quality, and outcomes of plans' services and on the satisfaction of persons currently enrolled in
each of these plans. Employers need information with which to determine the effectiveness, efficiency, and
value of the health care services they offer employees. Health plans need information on what consumers
experience and what they think about their care. Papers presented include a synthesis of current literature,
critiques of existing surveys, discussions on the challenges of surveying subpopulations, and descriptions of
the uses of information from consumer surveys. Also included are presentations and discussions of the
methodological and policy issues involved in collecting and distributing consumer information.
Purpose:
This is a summary of a conference sponsored by AHCPR and the Robert Wood Johnson Foundation.
Agency Program:
This product represents one facet of AHCPR's mission to improve the access, quality,
effectiveness, and outcomes of health care.
Availability:
Distributor Name: Publications Clearinghouse
Organization: AHCPR
Street Address: P.O. Box 8547
City: Silver Spring
State: MD
Country: USA
Zip Code: 20907
Telephone: 1-800-358-9295
Order Process: A single copy of this booklet is available without charge by writing or calling the
Publications Clearinghouse.
Point of Contact:
Name: Information Products Coordinator
Organization: AHCPR
Street Address: 540 Gaither Road, Suite 2000
City: Rockville
State: MD
Zip Code: 20850
Country: USA
Network Address: info@ahrq.gov
Hours of Service: Monday - Friday, 8:30 a.m. - 5:00 p.m.
Telephone: (301) 427-1364
Fax: (301) 427-1873
Supplemental Information:
None
Control Identifier:
AHCPR 95-0083
Record Source: Department/Agency Name: AHCPR
Date of Last Modification:
19950731
540 Gaither Road Rockville, MD 20850