Cultural and Linguistic Competence: Additional AHRQ and HHS Resources

 

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Contents

For Patients and Consumers
For Clinicians and Health Care Providers
For Policymakers
Research and Data
Funding and Grants
News and Events
 

Patient and Consumer Resources

Audio Video

Aprende a vivir
A videonovella in Spanish that offers information about how to control diabetes Type 2.

Other Patient and Consumer Resources

Health Information in Multiple Languages
Health information from MedLinePlus in languages other than English.

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Professional Resources

Clinicians and Health Care Providers

HRSA Culture, Language, and Health Literacy
Links to cultural competence and health literacy resources at the Health Resources and Services Administration (HRSA), including the free online continuing education course Effective Communication Tools for Healthcare Professionals.

Innovations and Quality Tools 

  • Culturally Tailored Programs (January 18, 2012)
    A special issue of the Health Care Innovations Exchange on being culturally relevant, featuring three innovation profiles and two QualityTools.
  • Clinical and Community Linkages (August 3, 2011)
    A special issue of the Health Care Innovations Exchange, featuring two programs that increased access to culturally competent services through a comprehensive approach that included linkages.
  • Cultural Competence (May 25, 2011)
    A special issue of the Health Care Innovations Exchange on cultural competence, featuring three innovation profiles, three QualityTools, and an expert interview.
  • Language/Culture Matching (August 4, 2010)
    A special issue of the Health Care Innovations Exchange on overcoming language and cultural barriers through concordance, featuring three programs and three QualityTools.
  • Delivering Culturally Competent Care (March 17, 2010)
    A special issue of the Health Care Innovations Exchange on delivering services to meet the needs of diverse patient populations, featuring two innovation profiles and three QualityTools.
  • Culturally Competent Care (March 16, 2009)
    A special issue of the Health Care Innovations Exchange on delivering culturally competent care, featuring three innovation profiles and three QualityTools.
  • Cultural Competence (October 13, 2008)
    A special issue of the Health Care Innovations Exchange on health care programs that provided culturally and linguistically appropriate outreach and services, featuring three innovation profiles and three QualityTools.

Language Barrier 
A Web M&M case describes an overdose following the use of an ad hoc interpreter

The Office of Minority Health (OMH) Cultural Competency Resources
Links to resources, including Think Cultural Health, a free online continuing education program for providers.

Hospital/Health System Resources

About the CAHPS Cultural Competence Item Set
A description of and list of items in the supplemental item set to measure patient’s experiences of clinicians’ and groups’ cultural competence. These measures have been endorsed by the National Quality Forum. For details go to NQF Endorses Healthcare Disparities and Cultural Competency Measures.

CAHPS® II
This grant produced articles on developing a Spanish-language consumer report for CAHPS health plan surveys, and comparing reports and ratings by African American and White respondents.

Guidelines for Translating CAHPS® Surveys
A set of guidelines for translating CAHPS instruments that aims to standardize the translation approach and ensure the quality of translations obtained.

Hospital Language Services: Quality Improvement and Performance Measures
This article describes the development of performance measures to assess the quality of spoken language services in hospitals. The National Quality Forum has since endorsed two of these measures.

The Office of Minority Health (OMH) Cultural Competency Resources
Links to resources, including the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care: A Blue Print for Advancing and Sustaining CLAS Policy and Practice, an implementation guide to help advance and sustain culturally and linguistically appropriate services.

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Policymaker Resources

HHS Action Plan to Reduce Racial and Ethnic Health Disparities
Outlines goals and actions HHS will take to reduce health disparities among racial and ethnic minorities.

HHS Office of Civil Rights Limited English Proficiency
Resources and tools pertaining to persons with Limited English Proficiency (LEP).

LEP.gov
Information from the Department of Justice and the Department of Health and Human Services Office of Civil Rights on serving individuals with limited English proficiency, including links to government resources.

The Office of Minority Health (OMH) Cultural Competency Resources
Links to resources, including the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care: A Blue Print for Advancing and Sustaining CLAS Policy and Practice, an implementation guide to help advance and sustain culturally and linguistically appropriate services.

Providing Care to Diverse Populations (AHRQ Archives)
Archives of a workshop for senior state officials on state strategies for promoting cultural competency in health systems.

National Healthcare Quality Report Resources: 2011 State Snapshots
State-level data on health care disparities. (Select a state, and then select Focus on Disparities.)

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Research and Data

Archived Research Activities Articles

Language difficulties are as much of a barrier to health care for some Latinos as being uninsured (AHRQ Archive)
Strategies to improve health literacy for diverse populations should address literacy, language, and cultural barriers (AHRQ Archive)
Cultural and language problems can lead to dire consequences during pediatric emergencies (AHRQ Archive)

Archived Systematic Reviews

Strategies for Improving Minority Healthcare Quality (AHRQ Archive)
Community-Based Participatory Research (AHRQ Archive)

Other Research and Data

About the CAHPS Cultural Competence Item Set
A description of and list of items in the supplemental item set to measure patient’s experiences of clinicians’ and groups’ cultural competence. These measures have been endorsed by the National Quality Forum.

CAHPS II
This grant produced articles on developing a Spanish-language consumer report for CAHPS health plan surveys, and comparing reports and ratings by African American and White respondents.

Guidelines for Translating CAHPS® Surveys
A set of guidelines for translating CAHPS instruments that aims to standardize the translation approach and ensure the quality of translations obtained.

The Office of Minority Health (OMH) Cultural Competency Resources
Links to resources, including the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care: A Blue Print for Advancing and Sustaining CLAS Policy and Practice, an implementation guide to help advance and sustain culturally and linguistically appropriate services.

Reducing Disparities through Research and Translation Programs: A Focus on Researchers and Their Actions
A presentation made by Debra Perez of the Robert Wood Johnson Foundation at the 2011 AHRQ Annual Conference.

Research Findings #28: Demographics and Health Care Access and Utilization of Limited-English-Proficient and English-Proficient Hispanics
This report compares Hispanic adults with limited English proficiency to the group most similar to them—English-proficient Hispanic adults. It also compares English-proficient Hispanic adults to the white non-Hispanic population.

Statistical Brief #312: Patient-Provider Communication by Race/Ethnicity and Disability Status: United States, 2007
This Statistical Brief analyzes provider-patient communication by race/ethnicity stratified by disability status.

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Funding and Grants Resources

Special Emphasis Notice (SEN): AHRQ Announces Interest in Priority Populations Research

Special Emphasis Notice (SEN): AHRQ Announces Interest in Grants Focused on Health Issues of Minority Women

Grants Related to Cultural Competence

Enhancing the Infrastructure of the CAPRICORN PBRN
Improving Reporting of Race, Ethnicity, and Language in California
Medication Summary Guides for Vulnerable Populations
New York State Conference on Increasing Language Access to Healthcare
Telemedicine for Mental Health Services for the Linguistically Isolated: A Pilot

Grants Related to African-American Populations

Access and Quality of Care in Black Vulnerable Populations
Collaborative Management of Diabetes in Blacks
Cultural Competency and Maternal Health in African Women
Evaluating Culturally Appropriate Primary Health Care
Health Disparities in Minority Adult Americans
Improving the Delivery of Effective Care to Minorities
Overcoming Racial Health Disparities
Patient-Centered Culturally Sensitive Care Model
Racial and Ethnic Variation in Medical Interactions
UCLA/Drew/Rand Program to Address Disparities in Health Care
Understanding and Eliminating Health Disparities in Blacks

Grants Related to Latino/Hispanic Populations

Enhanced Spanish Drug Label Design to Promote Patient Understanding and Use
Health Care Experiences of Hispanics in New and Traditional U.S. Destinations
Improving Outcomes in U.S. Latino Children
Latina Immigrants, Bridge Persons, and Preventive Health
Latino-White Differences in Self-Reported Health Status
Enhanced Spanish Drug Label Design to Promote Patient Understanding and Use

Grants Related to Asian/Pacific Islander Populations

High Blood Pressure Care for Korean Americans
The Experiences and Challenges of Informal Caregivers

Grants Related to Indian/Native American Populations

Effect of Navajo Interpreters on Diabetes Outcomes
Understanding and Reducing Native Elder Health Disparities

Grants Related to Communication and Racial Concordance

Patients' Racial Attitudes and Perceptions of Clinicians
Racial Differences in Physician-Patient Communication

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News and Events

A Conversation on Cultural Competence with Cindy Brach, Senior Health Policy Researcher, AHRQ 

Ensuring Cultural Competence Across Care Settings a Webinar moderated by Julia Puebla Fortier.

Addressing Health Disparities: A Conversation with Thomas LaVeist, PhD, Director of the Hopkins Center for Health Disparities Solutions at the Johns Hopkins Bloomberg School of Public Health

Public- and Private-Sector Initiatives Are Reducing Health Disparities Among Children: A Conversation With Kathryn Santoro, MA, Director of Policy and Development for the National Institute for Health Care Management Foundation

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Current as of April 2013
Internet Citation: Cultural and Linguistic Competence: Additional AHRQ and HHS Resources. April 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/health-care-information/topics/external/Cultural-and-Linguistic-Competence.html