Other Patient & Consumer Resources

• AHRQ Customer Service Standards

Clinicians & Providers

• AHRQ Customer Service Standards
• Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information

Hospital & Health System Resources

• AHRQ Customer Service Standards
• Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information

Policymaker Resources

• AHRQ Customer Service Standards

Full Research Reports

September 1 2012 20120901

Best Practices in Public Reporting No. 2: Maximizing Consumer Understanding of Public Comparative Quality Reports: Effective Use of Explanatory Information

Other Research & Data

• AHRQ Customer Service Standards
• AHRQ Publishing and Communications Guidelines
• Hispanics with HIV have different communication styles with their health care providers than whites
• Transparency enhances physician communication with patients

Other News & Events

• AHRQ Customer Service Standards
• AHRQ Publishing and Communications Guidelines
• Doctor's comments during a child's physical exam can affect whether parents push for antibiotics
• Hispanics with HIV have different communication styles with their health care providers than whites
• New guide helps TeamSTEPPS® trainers learn how to teach simulation
• Nursing home physicians and nurses struggle with communication barriers
• Transparency enhances physician communication with patients