Director's Update

Consumer Assessment of Health Providers and Systems (CAHPS)

• Centers for Medicare & Medicaid Services (CMS) Collaboration:
  • Working with the CAHPS Consortium to ensure that patient experience survey for Home and Community-based Services (HCBS) is based on CAHPS Survey design principles.
  • Pay for reporting: Home Health Agency receives full Annual Payment Update provided they submit Home Health CAHPS data by requested deadlines.
• Health Resources and Services Administration (HRSA) Collaboration:
  • Developing a CAHPS survey for use in HRSA's 8,000 Federally qualified health centers.

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