Recognizing that pharmacies may need additional knowledge and assistance to improve their health literacy practices, the Agency for Healthcare Research and Quality (AHRQ) has developed four new health literacy tools for pharmacy and a set of curricular tools for pharmacy faculty:
This tool is a comprehensive guide to help pharmacies assess how well they are set up to serve patients with limited health literacy.
Why use this tool?
This tool consists of four parts:
Get started using this tool
This training program is intended for pharmacy staff members who regularly interact with patients and provide patients with health information. The training program:
The training program includes: PowerPoint® slides, handouts, and notes
for the trainer or presenter.
Use this guide to find out how you can create an easy-to-use "pill card" for your patients, parents, or anyone you know who has a hard time keeping track of their medicines.
An automated telephone reminder system calls patients to remind them to refill their prescriptions and allows patients to order their refills on the phone. These systems can be difficult for patients with limited health literacy to use. This literacy-friendly telephone script is provided for use by pharmacies who want to provide automated refill reminder calls to patients to improve adherence with medication regimens.
The following links provide support specifically for the Pharmacy Health Literacy Assessment Tool and User's Guide:
Spanish Translation of Facilitator's Guide for Patient Focus Groups
As part of the Pharmacy Health Literacy Center Web site, AHRQ is also providing a list of organizations that may be useful for pharmacists. The following organizations may be a good place to start for pharmacists interested in securing assistance or support in implementing the AHRQ tools.
Association of Colleges of Pharmacy (AACP)
Schools of Public Health and Public Health Programs Schools of public health, like colleges and schools of pharmacy, may have faculty and students interested in health literacy or a research project.
Evaluation Association (AEA)