Improving Clinical Quality and Consumer Decisionmaking
The Ambulatory care Quality Alliance (AQA), initially convened by the American Academy of Family Physicians, American College of Physicians, America's Health Insurance Plans, and Agency for Healthcare Research and Quality (AHRQ), consists of a large body of stakeholders that represents clinicians, consumers, purchasers, health plans and others. This document provides background information on the mission and necessity of AQA and the effort's progress.
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In September 2004, the American Academy of Family Physicians (AAFP), the American
College of Physicians (ACP), America's Health Insurance Plans (AHIP), and the Agency for
Healthcare Research and Quality (AHRQ), joined together to lead a collaborative effort for
determining, under the most expedient timeframe, how to most effectively and efficiently
improve performance measurement, data aggregation and reporting in the ambulatory care
The mission of this effort—named the Ambulatory care Quality Alliance (AQA)1—is to:
Improve health care quality and patient safety through a collaborative process in which
key stakeholders agree on a strategy for measuring performance at the physician level;
collecting and aggregating data in the least burdensome way; and reporting meaningful
information to consumers, physicians and other stakeholders to inform choices and
The effort's goals are to reach consensus as soon as possible on:
- A starter set of measures for ambulatory care that stakeholders can use in January 2006 contracts.
- A multi-year strategy to roll-out additional measurement sets and implement measures into the marketplace.
- A model (including framework and governing structure) for aggregating, sharing and stewarding data.
- Critical steps needed for reporting useful information to providers, consumers and purchasers.
AQA's mission and goals focus on key areas that can help identify quality gaps, control
skyrocketing cost trends, reduce confusion and burdens in the marketplace, and otherwise
address the challenges of the current health care system.
We have been strongly encouraged by the support and active participation by a broad range of
stakeholder groups and the Centers for
Medicare & Medicaid Services (CMS), particularly from Dr. Mark McClellan.
1. This name is similar to the name of the entity assembled for measuring hospital performance, the Hospital Quality Alliance.
The Need for AQA: Challenges of the Health Care System
While physicians strive to deliver high quality care, there have not been sufficient data to help
them identify areas needing improvement. By providing meaningful information to physicians,
they can implement corrective action to further improve care delivery. At the same time, useful
information provided to consumers and purchasers will allow them to make more informed,
value-based health care decisions that meet their needs.
Many different private and public sector groups have attempted to step up to the challenge by
designing models for assessing performance and reporting data. While progress has been made,
the proliferation of multiple, uncoordinated and sometimes conflicting initiatives has significant
unintended consequences for different stakeholders. For example, duplicative efforts:
- Unnecessarily burden physicians, other clinicians, and health insurance plans with different data requests, shifting focus away from quality and efficiency improvement.
- Create confusion among consumers due to different information that is being publicly reported.
- Detract from collective efforts to efficiently make decisions and design programs that meet the needs of their employees.
Perhaps most important, however, are the adverse effects numerous initiatives have on patient
care and the health care system as a whole. Without a uniform approach to select performance
measures for public reporting, they will continue to divert limited resources and focus away from
establishing clear quality and efficiency priorities, and reaching goals.
Progress To Date
AAFP, ACP, AHIP, and AHRQ are co-sponsoring forums to begin addressing these challenges
and work toward AQA's goals. At the first meeting, participants formed three workgroups—in
the areas of performance measurement, data aggregation and sharing, and reporting—and
directed each to meet specific objectives and develop recommendations for stakeholders to
consider in future meetings. Objectives were based on participant discussions and a presentation
by Beth McGlynn of RAND about the status of quality measurement.
A broad range of stakeholders have participated in AQA meeting and/or workgroup discussions:
- Physicians, hospitals and other health care professionals include: ACP, AAFP, the American Medical Association (AMA), the AMA Physician Consortium for Performance Improvement, the American Board of Internal Medicine, the American Board of Medical Specialties, the American College of Cardiology, the American Academy of Pediatrics, the American Academy of Allergy, Asthma and Immunology, the American Osteopathic Association, and the American Hospital Association.
- Private sector employers, business coalitions and consumers include: AARP, Consumer/Purchaser Disclosure Project, The Leapfrog Group, the National Business Group on Health, the National Business Coalition on Health, the Pacific Business Group on Health, Motorola, UPS, BellSouth, Xerox, and Marriott.
- Public purchasers and other government agencies include: CMS, the Office of Personnel Management (OPM) , AHRQ, and the Department of Treasury.
- Health insurance plans include: Aetna, Cigna, Health Net, Health Partners, Humana, Independence BCBS, Pacificare, UnitedHealth Group, Wellchoice, Wellpoint, AHIP, Blue Cross Blue Shield Association.
- Accrediting organizations include: the National Committee for Quality Assurance (NCQA), the Joint Commission (JCAHO), and the American Accreditation HealthCare/Commission (formerly known as URAC).
Current as of May 2005
The Ambulatory Care Quality Alliance: Improving Clinical Quality and Consumer Decisionmaking. Background Document. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/qual/aqaback.htm