Safety Culture Composite
The extent to which...
|1. Communication About
||Staff are willing
to report mistakes they observe and do not feel like their mistakes are held
against them, and providers and staff talk openly about office problems and
how to prevent errors from happening.
||Providers in the
office are open to staff ideas about how to improve office processes, and
staff are encouraged to express alternative viewpoints and do not find it
difficult to voice disagreement.
|3. Office Processes
office is organized, has an effective workflow, has standardized processes
for completing tasks, and has good procedures for checking the accuracy of
has a learning culture that facilitates making changes in office processes to
improve the quality of patient care and evaluates changes for effectiveness.
|5. Overall Perceptions
of Patient Safety and Quality
quality of patient care is more important than getting more work done, office
processes are good at preventing mistakes, and mistakes do not happen more
than they should.
Partner/Leadership Support for Patient Safety
leadership actively supports quality and patient safety, places a high
priority on improving patient care processes, does not overlook mistakes, and
makes decisions based on what is best for patients.
|7. Patient Care
reminds patients about appointments, documents how well patients follow
treatment plans, follows up with patients who need monitoring, and follows up
when reports from an outside provider are not received.
|8. Staff Training
provides staff with effective on-the-job training, trains staff on new
processes, and does not assign staff tasks they have not been trained to perform.
has a culture of teamwork, mutual respect, and close working relationships
among staff and providers.
|10. Work Pressure and
enough staff and providers to handle the patient load, and the office work
pace is not hectic.