Table 6-3. Definitions of Benchmarking from Various Sources
||Definition of Benchmarking
||A continuous process comparing an organization's performance against that of the best in the industry considering critical consumer needs and determining what should be improved.
||An excellent tool to use in order to identify a performance goal for improvement, identify partners who have accomplished these goals, and identify applicable practices to incorporate into a redesign effort.
||A kind of performance improvement process by identifying, understanding, and adopting outstanding practices from within the same organization or from other businesses.
||The continuous process of measuring products, services, and practices against the toughest competitors or those companies recognized as industry leaders.
Sources: Camp, 1998; Cook, 1995; Kleine, 1994; Vaziri, 1992.
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