TeamSTEPPS® Long-Term Care Version, Module 5
Mutual Support Exercise Sheet
Instructions:
With guidance from your TeamSTEPPS instructor, perform the following script as a demonstration of the concept of Mutual Support.
Two nursing assistants are at the desk during a brief lull in a busy shift. They notice another nursing assistant racing busily between resident rooms and the supply area, glancing over at them as she passes.
| NA #1: |
"Let's see whether Maureen can use some help." |
| NA #2: |
"My resident will be back from rehab in just a few minutes, and I hate to get tied up. Besides, Maureen doesn't usually accept help from anyone." |
| NA #1: |
"Come with me. I'll show you how it's done." |
| (NA #1 approaches NA #3.) |
|
| NA #1: |
"Maureen, I can see you're busy. I have about 5 minutes before my resident gets back from rehab. I can take Mr. Rappaport and Mrs. Papa to the morning coffee and news program for you if that helps." |
| NA #3: |
"Thanks that would be great. They love to go and the program is starting shortly. Now I can help Mrs. Cortes finish getting ready for her doctor's appointment." |
| NA #1: |
"The key to offering assistance is being clear about how much time you have and what tasks you're able to pick up." |
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Internet Citation:
TeamSTEPPS Long-Term Care Course, Module 5. Mutual Support Exercise Sheet. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/teamsteppstools/longtermcare/module5/ex5mutualsupp.htm
540 Gaither Road Rockville, MD 20850 
