2014 CAHPS Survey Results Released

Results from AHRQ's 2014 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey are available.

The 2014 results are based on the voluntary submission of survey data to the CAHPS Database. The CAHPS Health Plan Survey asks enrollees about their recent experiences with their health plan services and their medical care. The survey measures topics such as how easily consumers got needed care, how often they received care in a timely manner, how often doctors communicated well with consumers, and how people rated their doctor, specialist, health plan, and health care. Users can access the results in three ways:

  • Online Reporting System—A Web-based platform for viewing summary-level comparative results of CAHPS surveys that allows users to view top box scores, frequency distributions, bar charts, and percentiles for these surveys.
  • 2014 Health Plan Chartbook—Presents highlights of survey results (PDF File, 805.5 KB) in narrative summaries and bar charts.
  • Research Data Files—Researchers may request access to de-identified research data files by submitting an application.

The CAHPS program at AHRQ supports the development and promotion of CAHPS surveys, toolkit materials, comparative databases, and provides technical assistance to users.

For more information, contact program representatives via email or phone (1-888-808-7108).

Page last reviewed October 2014
Internet Citation: 2014 CAHPS Survey Results Released. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/cahps-db.html