Hard-won Wisdom from Successful Healthcare Services Research Innovators: Challenges, Opportunities and Solutions

Slide Presentation from the AHRQ 2008 Annual Conference

On September 8, 2008, Shakeh J. Kaftarian, Ph.D., made this presentation at the 2008 Annual Conference. Select to access the PowerPoint® presentation (736 KB; Plugin Software Help).

Slide 1

Hard-won Wisdom from Successful Healthcare Services Research Innovators: Challenges, Opportunities and Solutions

Shakeh J. Kaftarian, Ph.D.
Senior Advisor, Women's Health and Gender Research
AHRQ Annual Conference
September 8, 2008

Slide 2

Agency for Healthcare Research and Quality's (AHRQ's) Mission

• Improve the quality, safety, efficiency and effectiveness of health care for all Americans.

Slide 3

Our Challenge

• Facilitate an innovative culture in health services research
• Close the cost-quality gap

Slide 4

AHRQ Portfolios of Work

• Comparative Effectiveness
• Health information technology
• Patient safety
• Prevention/Care Management
• Value
• EMERGING ISSUES & INNOVATIONS

Notes:

• Close to 80% of AHRQ's work takes place in the context of 6 portfolios, which are:

Slide 5

The Vision

• Identify/capture emerging issues to be included in Health Services Research (HSR).
• Foster and nurture ideas and approaches that have the potential for highly innovative solutions to healthcare challenges.

Notes:

• The photo is the entrance to the new stadium for the 2008 Olympics.

Slide 6

The Vision (continued)

• Put fast-paced and customer-centered innovations in healthcare to improve:
  • Delivery
  • Organization
  • Financing

Slide 7

The Vision (continued)

• Support researchers who:
  • Have innovative ideas with the potential for high impact.
  • Covering a diverse & non-traditional array of disciplines.

Notes:

• The photo is the entrance to the new stadium for the 2008 Olympics.

Slide 8

The Vision (continued)

• Customer & stakeholder centered models
• Shared risks & rewards
• New paradigms of HSR

Notes:

• Photo shows stakeholder (e.g., IBM) and customers and a new paradigm for 2015.

Slide 9

Samples of Specific Target Areas Include:

• Health care workforce/teams
• Financing approaches
• Organization of care
• Horizontal networks of:
  • Health care
  • Wellness care
• Improved responsibility/accountability:
  • Providers
  • Systems
  • Users

Slide 10

Goals

• Support ideas substantially different from those pursued elsewhere & before.
• Promote innovative solutions to existing conditions and pressing healthcare problems.
• Accelerated improvement in healthcare and its financing.

Notes:

• Photo is Einstein at the blackboard

Slide 11

Our Thoughts So Far

• Request for ideas from field
• Town hall meetings (Tuesday, 10-11:30 am)
• Funding announcements:
  • Awards for innovative approaches to emerging issues and methodologies in HSR
• Learn from others

Slide 12

Learn From Others: How did they...

• Identify new/emerging areas
• Develop processes, methods, mechanisms, financing sources
• Develop approaches with successful technical, economic, managerial and organizational facets
• Deal with important challenges, opportunities and solutions
• Validate/confirm value of innovative approach

Slide 13

This Plenary

• Nigel Smith, AARP
• Shelly Evenson, Carnegie Mellon University
• Matthew Maleska, Mayo Clinic
• Tim Ogilvie, Peer Insight
• Questions/Answers (Q/A)

Slide 14

This Plenary

• Nigel Smith, AARP
  • Member-centric approach to
  • Capturing emerging areas of member needs
  • Through concept mapping methodology
• Shelly Evenson, Carnegie Mellon University
  • Design thinking
  • Match healthcare services (HS) needs of clients to technology, viable business options, value and opportunity
• Matthew Maleska, Mayo Clinic
  • A "lab" model @ Mayo clinic
  • Transform HS experience through innovative approach
  • Bring new services into practice