Facilitating Chronic Disease Improvement in Primary Care (Text Version)

Slide presentation from the AHRQ 2009 conference.

On September 14, 2009, Cindy Brach made this presentation at the 2009 Annual Conference. Select to access the PowerPoint® presentation (746 KB). Plugin Software Help.

Slide 1

Slide 1. Facilitating Chronic Disease Improvement in Primary Care

Facilitating Chronic Disease Improvement in Primary Care

Cindy Brach
Center for Delivery, Organization, and Markets
September 14, 2009

Slide 2

Slide 2. Why Practice Coaching

Why Practice Coaching

Quality improvement is elusive.

Redesign is complex
Change management expertise
Focus
Tailoring

Slide 3

Slide 3. Coaches' Multiple Roles

Coaches' Multiple Roles

Facilitator
Convener
Agenda Setter and Task Master
Skill Builder
Knowledge Broker
Sounding Board
Problem Solver
Change Agent

Slide 4

Slide 4. What Coaches Do

What Coaches Do

Set the stage
- Infrastructure
- Vision and goals
- Motivate
Concrete Tasks
- QI methods training
- Tool identification
- IT technical support
- Measurement

Slide 5

Slide 5. Coaching Models Vary

Coaching Models Vary

Duration and Intensity
Qualifications of coaches
External vs. internal coaches
Level of prescriptiveness
Mode (in-person, telephone, Web)
Collaborative components

Slide 6

Slide 6. An Old Idea with New Appeal?

An Old Idea with New Appeal?

Been around at least 25 years (e.g., Fullard et al. BMJ. 1984; 289:1585)
Emphasis on improving chronic care
Lever to implement health care reform?

Slide 7

Slide 7. Presenters

Presenters

Darren DeWalt, MD, MPH - IPIP
Elizabeth Stewart, PhD - TransforMed
Shinyi Wu, PhD - AHRQ CCM Toolkit and Coaching

Current as of December 2009

Internet Citation: Facilitating Chronic Disease Improvement in Primary Care (Text Version). December 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/conference/2009/brach/index.html