Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly

Slide presentation from the AHRQ 2009 conference.

On September 15, 2009, Nancy Clarke made this presentation at the 2009 Annual Conference. Select to access the PowerPoint® presentation (3.6 MB) (Plugin Software Help).


Slide 1

Slide 1. Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly

Regional Collaboratives as Catalysts for Quality Reporting and Improvement:

Engaging Consumers Engagingly
 

AHRQ September 15, 2009

 

Slide 2

Slide 2. Quality Corp Mission

Quality Corp Mission

To measure & improve the quality of health care in Oregon through collaboration

 

Slide 3

Slide 3. Our strategy

Our strategy

Three overlapping circles emphasize relatedness of measurement, improvement and consumer engagement.

 

Slide 4

Slide 4. Consumer Strategy

Consumer Strategy:

  • Help Consumers Understand
    • What is quality?
    • Why should you care?
    • What can you do to get it?
  • Critical Principle:
    • Encourage use of comparative information &
    • Make consumers partners with their provider

 

Slide 5

Slide 5. Steps

Steps

  • Recruit community "go to" partners
    • AARP Oregon
    • RWJF Consumer Voices for Coverage grantees - including Oregonians for Health Security and Oregon Action
  • Establish a clear, aligned messages
  • Develop a core set of materials (scientifically vetted and consumer tested)
    • Quality Action Packet with 5 inserts
    • Web
  • Go where the partner wants to go

 

Slide 6

Slide 6. Brochure Example 1

  • Quality care is safe, it works, it's tailored to you
  • There are big variations in care quality
  • You need to be informed and involved
    • Talk to your provider about what quality means for you
    • Do your part to stay healthy

 

Slide 7

Slide 7. Brochure Example 2

  • What's quality/ How can you get it?
  • How can you find trustworthy information on the web?
  • Making the most of your medical appointments
  • What is care that works?
    • What is the right amount of care?
    • How to avoid medication errors

Brochure shows graphics that accompany print message

 

Slide 8

Slide 8. Screen Capture of a web home page for consumers with two forms of navigation - scenarios and tabs.

Graphic shows web home page for consumers with two forms of navigation – scenarios and tabs.

 

Slide 9

Slide 9. Health Care Quality and Patient Safety 101

Health Care Quality and Patient Safety 101

Logos of partner organizations included.

 

Slide 10

Slide 10. Have fun! The audience will do the work!

Have fun! The audience will do the work!

Photographs of a doctor and patient in a skit and of facilitator interviewing the audience at a Quality 101 session.

 

Slide 11

Slide 11. Screen capture of the "How to be a Quality Millionaire" Game

Screen shot of the "how to be a quality millionaire game"

Health Care Teams:
What should you do if you don't like your relationship with your doctor?

A: Suck it up
C: Work to improve things or find a new doc
B: Stop going
D: Nothing, it might get better

 

Slide 12

Slide 12. More photographs of people have fun at a Quality 101 session

More photographs of people have fun at a Quality 101 session

 

Slide 13

Slide 13. Why do this?

Why do this?

  • Consumers: "That's what it's all about"
  • "I'm a consumer, too" is dead wrong
  • The product is much better
  • Wonderful unanticipated payoffs
  • Keeps me humbled, stretched and engaged

 

Slide 14

Slide 14. Is it working?

Is it working?

  • 300 Oregonians down, 3,400,700 to go.
    • Is it possible to change the culture?
    • Spread?
  • Materials are wildly popular with all stakeholders.
    • Are they prompting conversations?
  • Will this translate to looking at data?
Current as of December 2009
Internet Citation: Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly. December 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/conference/2009/clarke/index.html