Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly

On September 15, 2009, Nancy Clarke made this presentation at the 2009 Annual Conference. Select to access the PowerPoint® presentation (3.6 MB) (Plugin Software Help).

Slide 1

Regional Collaboratives as Catalysts for Quality Reporting and Improvement:

Engaging Consumers Engagingly
 

AHRQ September 15, 2009

Slide 2

Quality Corp Mission

To measure & improve the quality of health care in Oregon through collaboration

Slide 3

Our strategy

Three overlapping circles emphasize relatedness of measurement, improvement and consumer engagement.

Slide 4

Consumer Strategy:

• Help Consumers Understand
  • What is quality?
  • Why should you care?
  • What can you do to get it?
• Critical Principle:
  • Encourage use of comparative information &
  • Make consumers partners with their provider

Slide 5

Steps

• Recruit community "go to" partners
  • AARP Oregon
  • RWJF Consumer Voices for Coverage grantees - including Oregonians for Health Security and Oregon Action
• Establish a clear, aligned messages
• Develop a core set of materials (scientifically vetted and consumer tested)
  • Quality Action Packet with 5 inserts
  • Web
• Go where the partner wants to go

Slide 6

• Quality care is safe, it works, it's tailored to you
• There are big variations in care quality
• You need to be informed and involved
  • Talk to your provider about what quality means for you
  • Do your part to stay healthy

Slide 7

• What's quality/ How can you get it?
• How can you find trustworthy information on the web?
• Making the most of your medical appointments
• What is care that works?
  • What is the right amount of care?
  • How to avoid medication errors

Brochure shows graphics that accompany print message

Slide 8

Graphic shows web home page for consumers with two forms of navigation – scenarios and tabs.

Slide 9

Health Care Quality and Patient Safety 101

Logos of partner organizations included.

Slide 10

Have fun! The audience will do the work!

Photographs of a doctor and patient in a skit and of facilitator interviewing the audience at a Quality 101 session.

Slide 11

Screen shot of the "how to be a quality millionaire game"

Health Care Teams:
What should you do if you don't like your relationship with your doctor?

A: Suck it up
C: Work to improve things or find a new doc
B: Stop going
D: Nothing, it might get better

Slide 12

More photographs of people have fun at a Quality 101 session

Slide 13

Why do this?

• Consumers: "That's what it's all about"

• "I'm a consumer, too" is dead wrong

• The product is much better

• Wonderful unanticipated payoffs

• Keeps me humbled, stretched and engaged

Slide 14

Is it working?

• 300 Oregonians down, 3,400,700 to go.
  • Is it possible to change the culture?
  • Spread?
• Materials are wildly popular with all stakeholders.
  • Are they prompting conversations?
• Will this translate to looking at data?