Performance of CAHPS® Health IT Items (Text Version)

Slide Presentation from the AHRQ 2011 Annual Conference

Performance of CAHPS® Health IT Items

Slide Presentation from the AHRQ 2011 Annual Conference

On September 20, 2011, Ronald Hays made this presentation at the 2011 Annual Conference. Select to access the PowerPoint® presentation (635 KB). Plugin Software Help.

Slide 1

Performance of CAHPS® Health IT Items
September 20, 2011

Ron D. Hays, Ph.D. (drhays@ucla.edu)
RAND, Santa Monica, Ca

Slide 2

Helpfulness of Provider's use of Computers during a visit (2 items)

• During your visits in the last 12 months, was this provider's use of a computer or handheld device helpful to you?
  • No: 4%.
  • Yes, somewhat: 20%.
  • Yes, definitely: 76%.
• During your visits in the last 12 months, did this provider's use of a computer or handheld device make it harder or easier for you to talk with him or her?
  • Harder: 3%.
  • Not harder or easier: 53%.
  • Easier: 44%.

Slide 3

Getting Timely Answers to Medical
Questions by E-mail (2 items)

• In the last 12 months, when you e-mailed this provider's office, how often did you get an answer to your medical question as soon as you needed?
  • Never/Sometimes: 6%.
  • Usually: 14%.
  • Always: 80%.
• In the last 12 months, when you e-mailed this provider's office, how often were all of the questions in your e-mail answered?
  • Never/Sometimes: 5%.
  • Usually: 12%.
  • Always: 83%.

Slide 4

Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items)

• In the last 12 months, how often was it easy to find these lab or other test results on the Web site?
  • Never/Sometimes: 3%.
  • Usually: 14%.
  • Always: 83%.
• In the last 12 months, how often were these lab or other test results put on the Web site as soon as you needed them?
  • Never/Sometimes: 2%.
  • Usually: 18%.
  • Always: 80%.

Slide 5

Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items Continued)

• In the last 12 months, how often were these lab or other test results presented in a way that was easy to understand?
  • Never/Sometimes: 10%.
  • Usually: 25%.
  • Always: 65%.
• In the last 12 months, how often were the visit notes easy to understand?
  • Never/Sometimes: 2%.
  • Usually: 19%.
  • Always: 79%.

Slide 6

Item-Scale Correlations (n = 4,715)

Slide 7

Associations of Composites with Global Rating of Doctor (R² = 0.43)

Slide 8

Number of Patients Needed Per Doctor to Obtain 0.70 Reliability

• Helpfulness of use of computer: 162.
• Getting answers to E-mail questions: 30.
• Helpfulness of provider's Web site: 47.
• Access to care: 30.
• Communication: 11.
• Office staff: 37.
• Shared decisionmaking: 153.

Slide 9

Questions?

Image: A pencil and a Sudoku puzzle are shown.

Current as of December 2011

Internet Citation:

Performance of CAHPS® Health IT items. Slide Presentation from the AHRQ 2011 Annual Conference (Text Version). December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/about/annualconf11/hays_holliday_mcinnes/hays.htm