Performance of CAHPS® Health IT Items (Text Version)

Slide Presentation from the AHRQ 2011 Annual Conference

Slide presentation from the AHRQ 2011 conference.

Performance of CAHPS® Health IT Items

Slide Presentation from the AHRQ 2011 Annual Conference


On September 20, 2011, Ronald Hays made this presentation at the 2011 Annual Conference. Select to access the PowerPoint® presentation (635 KB). Plugin Software Help.


Slide 1

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Performance of CAHPS® Health IT Items
September 20, 2011

Ron D. Hays, Ph.D. (drhays@ucla.edu)
RAND, Santa Monica, Ca

Slide 2

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Helpfulness of Provider's use of Computers during a visit (2 items)

  • During your visits in the last 12 months, was this provider's use of a computer or handheld device helpful to you?
    • No: 4%.
    • Yes, somewhat: 20%.
    • Yes, definitely: 76%.
  • During your visits in the last 12 months, did this provider's use of a computer or handheld device make it harder or easier for you to talk with him or her?
    • Harder: 3%.
    • Not harder or easier: 53%.
    • Easier: 44%.

Slide 3

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Getting Timely Answers to Medical
Questions by E-mail (2 items)

  • In the last 12 months, when you e-mailed this provider's office, how often did you get an answer to your medical question as soon as you needed?
    • Never/Sometimes: 6%.
    • Usually: 14%.
    • Always: 80%.
  • In the last 12 months, when you e-mailed this provider's office, how often were all of the questions in your e-mail answered?
    • Never/Sometimes: 5%.
    • Usually: 12%.
    • Always: 83%.

Slide 4

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Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items)

  • In the last 12 months, how often was it easy to find these lab or other test results on the Web site?
    • Never/Sometimes: 3%.
    • Usually: 14%.
    • Always: 83%.
  • In the last 12 months, how often were these lab or other test results put on the Web site as soon as you needed them?
    • Never/Sometimes: 2%.
    • Usually: 18%.
    • Always: 80%.

Slide 5

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Helpfulness of Provider's Web Site in Giving You Information About Your Care and Tests (4 Items Continued)

  • In the last 12 months, how often were these lab or other test results presented in a way that was easy to understand?
    • Never/Sometimes: 10%.
    • Usually: 25%.
    • Always: 65%.
  • In the last 12 months, how often were the visit notes easy to understand?
    • Never/Sometimes: 2%.
    • Usually: 19%.
    • Always: 79%.

Slide 6

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Item-Scale Correlations (n = 4,715)

ItemsHelpfulness of provider's use of computersGetting answers to E-mailed questionsHelpful-ness of Web siteAccess to careCommuni-cation with doctorOffice StaffShared Decision Making
Helpful to you 0.370.270.320.270.420.230.23
Easier to talk 0.370.180.210.170.280.1402.0
Get answers to E-mail as soon as needed 0.230.710.400.580.480.310.23
All E-mailed questions answered 0.270.710.420.540.530.280.26
Easy to find lab/test results on Web site 0.210.320.550.320.320.290.16
Lab/test results on web soon as needed 0.230.340.600.400.360.340.19
Lab/test results easy to understand 0.260.300.560.390.380.320.21
Visit notes easy to understand 0.270.410.500.470.530.380.23
Alpha 0.540.830.750.850.920.850.47

Slide 7

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Associations of Composites with Global Rating of Doctor (R2 = 0.43)

CompositeStandardized
Beta
P-value
Access to care0.0440.060
Communication0.557<0.001
Office Staff0.0320.124
Shared decisions0.0160.440
Helpfulness of provider's use of computers0.081<0.001
Helpfulness of Web site0.0470.023
Getting timely answers to E-mailed questions0.0340.131

Slide 8

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Number of Patients Needed Per Doctor to Obtain 0.70 Reliability

  • Helpfulness of use of computer: 162.
  • Getting answers to E-mail questions: 30.
  • Helpfulness of provider's Web site: 47.
  • Access to care: 30.
  • Communication: 11.
  • Office staff: 37.
  • Shared decisionmaking: 153.

Slide 9

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Questions?

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Current as of December 2011


Internet Citation:

Performance of CAHPS® Health IT items. Slide Presentation from the AHRQ 2011 Annual Conference (Text Version). December 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/about/annualconf11/hays_holliday_mcinnes/hays.htm


Page last reviewed March 2012
Internet Citation: Performance of CAHPS® Health IT Items (Text Version): Slide Presentation from the AHRQ 2011 Annual Conference. March 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/conference/2011/hays2/index.html