Slide 12. The Patient Communication Consult Service (PCCS)

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 12. The Patient Communication Consult Service [PCCS].

  • PCCS—immediately available 24/7.
  • Current options.
  • Empowerment.
  • Value of Emotional Intelligence (EI).
  • Expectations.
  • Physician involvement.
  • Patient-family involvement.
  • Mitigates impact of "special colleagues" with low EI.

Image: The cover of a brochure titled Patient Communication Consult Service is shown.

Contents

Current as of May 2012
Internet Citation: Slide 12. The Patient Communication Consult Service (PCCS): The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald12.html