Slide 13. Establishing a Patient Communication Consult Service (PCCS)

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 13. Establishing a PCCS.

  • Leadership buy-in.
  • Establish policy, procedure:
    • Rapid access 24/7—hotline.
    • Just in time training for those who access hotline.
    • Command and control.
    • Establish the "liaison".
    • Goal—to maintain trust and to learn.
    • Help/support physicians overcome their fears.

Contents

Current as of May 2012
Internet Citation: Slide 13. Establishing a Patient Communication Consult Service (PCCS): The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald13.html