Slide 6. Adding to the equation. The "Seven Pillars" Approach: Crossing the Patient Safety-Medical LiabilityOn April 13, 2012, Timothy McDonald, MD, JD, made this presentation at the meeting of the National Advisory Council. 8% of physicians generated 34-40% of unsolicited patient complaints.Same 8% generate 50% of risk management expenses.Physicians in bottom q-tile of patient satisfaction have 110% malpractice risk.Image: The head section of an article in the September 2010 issue of Journal of Trauma, titled "All Trauma Surgeons Are Not Created Equal: Asymmetric Distribution of Malpractice Claims Risk" is shown.Previous Slide Contents Next Slide Current as of August 2012 Internet Citation: Slide 6. Adding to the equation.: The "Seven Pillars" Approach: Crossing the Patient Safety-Medical Liability. August 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald6.html