Slide 6. Adding to the equation.

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 6. Adding to the equation.

  • 8% of physicians generated 34-40% of unsolicited patient complaints.
  • Same 8% generate 50% of risk management expenses.
  • Physicians in bottom q-tile of patient satisfaction have 110% malpractice risk.

Image: The head section of an article in the September 2010 issue of Journal of Trauma, titled "All Trauma Surgeons Are Not Created Equal: Asymmetric Distribution of Malpractice Claims Risk" is shown.


Page last reviewed October 2014
Internet Citation: Slide 6. Adding to the equation.. October 2014. Agency for Healthcare Research and Quality, Rockville, MD.