Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars

The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm

Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars.

McDonald et al Quality and Safety in Health Care, Jan 2010

  • Reporting.
  • Investigation.
  • Communication.
  • Apology with remediation—including waiver of hospital and professional fees.
  • Process and performance improvement.
  • Data tracking and analysis.
  • Education—of the entire process.

Contents

Page last reviewed May 2012
Internet Citation: Slide 9. A Comprehensive Response to Patient Incidents: The Seven Pillars: The "Seven Pillars" Approach: Crossing the Patient Safety—Medical Liability Chasm. May 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/events/nac/2012-04-nac/mcdonald/mcdonald9.html