Study Finds Automated Voice Response Systems Useful in Providing Follow-up Care

Electronic Newsletter, Issue 369

AHRQ's Electronic Newsletter summarizes Agency research and programmatic activities.

February 25, 2013

AHRQ Stats

The number of hospital admissions per quarter for first-time knee replacements due to osteoarthritis will reach 176,000 by the end of 2012, or 704,000 for the entire year, compared with 104,000 per quarter in 2004 or 416,000 for that entire year, according to AHRQ projections. (Source: Agency for Healthcare Research and Quality: HCUP Projections: Mobility/Orthopedic Procedures 2011 to 2012.)

Today's Headlines

  1. Study Finds Automated Voice Response Systems Useful in Providing Follow-up Care.
  2. Free, Online Tutorials from AHRQ on How to Use HCUP Data.
  3. New Guide Available for Developing Observational Comparative Effectiveness Research .
  4. February Issue of AHRQ Web M&M Discusses Dangers of Failed Contact with Patients .
  5. Register Now for February 27 AHRQ Webinar on Behavioral Health and IT.
  6. Register Now for May 3 Conference on Advancing Quality Improvement Science for Children's Healthcare Research.
  7. AHRQ in the professional literature.

1. Study Finds Automated Voice Response Systems Useful in Providing Follow-up Care

Automated voice response systems can be useful in providing follow-up care to patients in diverse practice settings, according to a new study funded by AHRQ. The study, "Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings," appeared in the January online edition of the Journal of Medical Systems. Authors developed and used an automated interactive voice response system to obtain information from patients' electronic health records and provided them with follow-up reminders. Health care providers received a report based on their patients' responses to the automated system. Select to access the abstract on PubMed.®

2. Free, Online Tutorials from AHRQ on How to Use HCUP Data

A series of free, online tutorials on AHRQ's Healthcare Cost and Utilization Project (HCUP) is designed to help health services researchers, students, and data analysts use record-level data effectively from HCUP's Nationwide Inpatient Sample, Kid's Inpatient Database, and the Nationwide Emergency Department Database. The multi-year analysis tutorial is the latest course in this series. The five other tutorials provide an overview of HCUP data, tools, and products; sample design; loading and checking data; calculating standard errors; and producing national estimates. Each course is modular, allowing the user to either move through the entire course or access selected parts. Select to access the HCUP Online Tutorials. Select for more information about HCUP.

3. New Guide Available for Developing Observational Comparative Effectiveness Research

A new resource to help researchers conduct observational comparative effectiveness research (CER) is now available from AHRQ's Effective Health Care Program. Developing a Protocol for Observational Comparative Effectiveness Research: A User's Guide identifies best practices for designing observational CER studies with stakeholders and provides guidance on the review of study protocols. Topics in this new user's guide include developing study objectives and questions, study design, data sources, and analysis. A collection of 12 training modules in PowerPoint format, following each of the guide's chapters, is also available to increase training and education in these best practices. Both the user's guide and training modules are free from the EHC Program. Free printed copies of the User's Guide may be ordered by email from the AHRQ Clearinghouse by requesting publication: 12(13)-EHC099.

4. February Issue of AHRQ Web M&M Discusses Dangers of Failed Contact with Patients

The February issue of AHRQ Web M&M features a Spotlight Case that describes a case involving a young woman who presented to the emergency department with heavy vaginal bleeding, for which she received treatment and was discharged the following day. The patient also tested positive for chlamydia, but had left the hospital by the time the results were complete. Repeated follow-up attempts were made to contact the patient using the contact number in the electronic health record, but were unsuccessful. After receiving a letter from the hospital, the patient returned, received intravenous antibiotics, and was expected to make a full recovery. A commentary, written David W. Shapiro, M.D., J.D., acknowledges the lack of evidence-based measures to decrease the incidence of failed contacts, but offers suggestions for clinicians and health care organizations to reduce patient harm. The Perspectives on Safety section features an interview with Beverley H. Johnson, president of the Institute for Patient- and Family-Centered Care. Physicians and nurses can receive free CME, CEU, or training certification by taking the Spotlight Quiz. Select to read the current issue.

5. Register Now for February 27 AHRQ Webinar on Behavioral Health and IT

Health IT experts from AHRQ will hold a free Webinar on Wednesday, February 27, from 2:00 to 3:30 p.m. EST to discuss how health IT is being used to enhance delivery of behavioral health services. The panel, which includes Ketan Mane, Ph.D., M.S., Benjamin Druss, M.D., Silke von Esenwein, Ph.D., and Wende Baker, M.Ed., will discuss projects that describe the unique treatment and communications needs of patients with behavioral health issues. Topics include understanding behavioral health decision support, examining the effect of a personal health record for mental health applications, and adjusting health information exchange protocols to fit the needs of the behavioral health community. Participants will earn 1.5 contact credit hours for their participation and must complete an online evaluation in order to obtain a CE certificate. A link to the online evaluation system will be sent to participants within 48 hours after the event. Select to register for the conference .

6. Register Now for May 3 Conference on Advancing Quality Improvement Science for Children's Healthcare Research

Register today [Plugin Software Help] for the American Pediatric Association's third annual conference on pediatric quality improvement methods, research, and evaluation. Individuals with interest and/or experience in how to conduct, evaluate, apply, or interpret quality improvement research should attend. CME credit is available. This AHRQ-funded meeting will be held on May 3, in Washington, D.C.

7. AHRQ in the Professional Literature

Patterson BJ, Doucette WR, Lindgren, Chrischilles EA. Living with disability: patterns of health problems and symptom mediation of health consequences. Disabil Health J 2012 Jul; 5(3):151-8. Select to access the abstract on PubMed.®

Seburg EM, Horvath KJ, Garwick AW, McMorris BJ, Vehe RK, Scal P. Complementary and alternative medicine use among youth with juvenile arthritis: are youth using CAM, but not talking about it? J Adolesc Health 2012 Aug; 51(2):200-2. Select to access the abstract on PubMed.®

Glance LB, Osler TM, Mukamel DB, et al. Impact of a trauma center designation on outcomes: is there a difference between Level I and Level II trauma centers? J Am Coll Surg 2012 Sep; 215(3):372-8. Select to access the abstract on PubMed.®

Hsu I, Saha S, Korthuis PT, Sharp V, Cohn J, Moore RD, Beach MC. Providing support to patients in emotional encounters: a new perspective on missed empathetic opportunities. Patient Educ Couns 2012 Sep; 88(3):436-42. Select to access the abstract on PubMed.®

Gagne JJ, Walker AM, Glynn RJ, Rassen JA, et al. An event-based approach for comparing the performance of methods for prospective medical product monitoring. Pharmacoepidemiol Drug Saf 2012 Jun; 21(6):631-9. Select to access the abstract on PubMed.®

Meropol SB, Metlay JP. Accuracy of pneumonia hospital admissions in a primary care electronic medical record database. Pharmacoepidemiol Drug Saf 2012 Jun; 21(6):659-65. Select to access the abstract on PubMed.®

Fiske CT, Griffin MR, Mitchel E, et al. Accuracy of pharmacy and coded-diagnosis information in identifying tuberculosis in patients with rheumatoid arthritis. Pharmacoepidemiol Drug Saf 2012 Jun; 21(6):666-9. Select to access the abstract on PubMed.®

Patel MB, Guillamondegui OD, Ott MM, et al. O' surgery case log data, where art thou? J Am Coll Surg 2012 Sep; 215(3):427-31. Select to access the abstract on PubMed.®

Contact Information

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Current as of February 2013
Internet Citation: Study Finds Automated Voice Response Systems Useful in Providing Follow-up Care: Electronic Newsletter, Issue 369. February 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/newsletters/e-newsletter/369.html