AHRQ--Agency for Healthcare Research and Quality: Advancing Excellence in Health Care

Treatment Options Information by Phone



The Treatment Options text messaging service is designed to connect adults to clear, unbiased information about treatments for common health conditions. Weekly text messages will help you:

cell phone
  • Get the facts you need to compare your treatment options, understand the benefits and risks, and prepare for your medical appointments
  • Work with your health care provider to find the best treatments for you or someone you care for
  • Stay up to date on the latest treatment information from the Agency for Healthcare Research and Quality (AHRQ)

AHRQ does not charge for this messaging service; however, standard message and data rates from your mobile provider may apply.

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Frequently Asked Questions

What is the Treatment Options text messaging service?

The Treatment Options text messaging service is provided by the Agency for Healthcare Research and Quality’s (AHRQ) Effective Health Care Program. It is designed to connect adults living with or caring for someone with a health condition to clear, unbiased information about treatments so that they can compare options and prepare for medical appointments.

Who is eligible to sign up for the service?

The Treatment Options text messaging service is intended for adults who seek information about treatments for common health conditions.

Is there a cost to sign up?

AHRQ does not charge for the service; however, standard message and data rates from your mobile provider may apply. If you do not have an unlimited texting plan on your mobile phone, please contact your mobile phone company for text message rates.

What kind of information do I have to provide to sign up?

You only have to provide your mobile number, which will be used solely for the purpose of sending and receiving text messages and to assist with any technical support requested. No information is used for commercial purposes.

If you would like to receive messages that focus on women’s or men’s health issues or common health conditions like diabetes; heart and blood vessel conditions; mental health; and muscle, bone and joint conditions, you can choose one of these topics during the opt-in process.

What kinds of messages will I receive?

Messages provide information about treatment options for common health conditions and links to resources where you can find more information, tips for working with your health care team to find the best treatment options for you or someone you care for, and new treatment information and resources from AHRQ. Here are a few examples of the kinds of messages you might receive:

  • AHRQ: Take the first step to better health. Explore your treatment options at http://go.usa.gov/TcqW, or call 800-358-9295 for free summaries.
  • AHRQ: 7 million Americans die each year from illnesses caused by high blood pressure. Find treatment info at http://go.usa.gov/T3hz/
  • AHRQ: Do you know what side effects to look for and when you should tell a doctor about them? Ask your doctor these treatment questions to know the risks.

How many messages will I receive?

Once you sign up for the service, you will receive one message per week after the initial topic-selection messages.

What if I change my mobile number?

If you change your mobile number after you sign up for the service, you will need to sign up again. We apologize for this inconvenience.

Will AHRQ ever identify me by my mobile phone number?

Your mobile number will only be used for the purpose of the text messaging service—to send and receive the text messages you’ve signed up for or to assist you with any technical support that you request. We will not be able to link your mobile number to personally identifiable information like your name, physical address, or email address.

Will AHRQ ever call me?

AHRQ will never call you. Your mobile number is used solely for the purpose of the text messaging service. Any information you provide will be kept confidential. No one else can or will contact you or try to sell you anything. Your mobile number will not be shared with any third party.

How do I opt out?

Text the word STOP to 22764 at any time to stop receiving messages.

I’ve “opted out” by texting STOP but I’m still receiving messages. How do I stop receiving text messages?

Make sure you text only the word STOP to 22764. Some common problems include the following:

  • Including a space after the word STOP
  • Including a punctuation mark (e.g., period, comma, exclamation point) after the word STOP
  • Having an automatic signature line in your text messages (e.g., your name, a quote, an emoticon)
  • Having (Re:) precede each of your text messages

If I have more questions, can I speak to someone?

Text the word HELP to 22764. You can also email us at EHC_Outreach@ahrq.hhs.gov

Terms and Conditions

Subscribers to the Treatment Options text messaging service will receive three messages during the opt-in process to confirm enrollment and topic selection for messages and one message a week thereafter. Message and data rates may apply.

Text COMPARE to 22764 to sign up to receive treatment options information via a weekly text message. To stop receiving messages, text the word STOP to 22764 at any time. For help, text the word HELP to 22764. To access treatment summaries at any time, text the word INFO to 22764.

When you subscribe to the text messaging service, a third-party service provider, Infield Health, will collect your mobile number and registration data to be used only for the purpose of sending and receiving text messages and to assist with any technical support requested. No information is used for commercial purposes, and neither AHRQ nor Infield Health will sell your information to other entities. Any information provided by you through the text messaging service or the AHRQ Web site and information collected when you visit the AHRQ Web site is subject to the Privacy Policy.

Participating carriers: Alaska Communications Systems (ACS), Alltel, Appalachian Wireless (EKN), AT&T, Bluegrass Cellular, Boost Mobile, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), MetroPCS, Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, Nextel, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Sprint, T-Mobile, Thumb Cellular, Union Wireless, United Wireless, U.S. Cellular, Verizon Wireless, Viaero Wireless, Virgin Mobile, and West Central (WCC or 5 Star Wireless).