Supportive Leadership Structure

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The successful implementation of the Chronic Care Model at the University of Cincinnati Academic Health Center is credited to the center's multisite focus and a strong leadership structure. Supportive leaders ensured teams had the resources they needed to accomplish their goals.

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Supportive Leadership Structure at the University of Cincinnati

The Senior Leadership Group brought together high-ranking administrators and medical faculty from the five sites. Members of the group were committed to:

• Removing institutional barriers to collaborative objectives.
• Enhancing communication across teams.
• Providing motivation, resources, staffing, and budgetary support.

Specific examples of the support that Senior Leadership Group provided included:

• Financing the purchase and hosting, including training and technical assistance, of a disease registry.
• Facilitating links between the registry and hospital information systems.
• Facilitating links between the registry and laboratory vendor, enabling lab data to be imported into the registry.
• Hiring or reassigning staff in response to the needs of the team.
• Purchasing additional computers and printers.
• Funding team participation in collaborative activities and national meetings.
• Assigning a quality improvement Six Sigma blackbelt to help one of the teams that needed special assistance.
• Facilitating the organizational approval for one team to do onsite HbA1c testing.

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