TeamSTEPPS Fundamentals Course: Module 7. Sumary—Pulling it All Together

Classroom Slides

TeamSTEPPS is a teamwork system developed jointly by the Department of Defense (DoD)and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication relating to patient safety.

Contents

Slide 1. Summary—Pulling It All Together
Slide 2. Objectives
Slide 3. Review of Team Skills
Slide 4. Tools & Strategies Summary
Slide 5. TeamSTEPPS Outcomes
Slide 6. Skills Practice
Slide 7. Identifying Opportunities to Use TeamSTEPPS Tools and Strategies
Slide 8. Effective Use of TeamSTEPPS Tools and Strategies
Slide 9. Summary
Slide 10. Applying TeamSTEPPS Exercise


Slide 1: Summary—Pulling It All Together

Penguin doctor with clipboard in conversation with two penguins wearing scrub tops.

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Slide 2: Objectives

Objectives: Discuss how to use the tools and strategies presented in this training; Demonstrate how to appropriately apply the tools and strategies to real-life situations; and Practice using tools and strategies for overcoming barriers to team effectiveness.

  • Discuss how to use the tools and strategies presented in this training.
  • Demonstrate how to appropriately apply the tools and strategies in clinical scenarios.

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Slide 3: TeamSTEPPS

TeamSTEPPS logo. For details, go to [D] Text Description. Each TeamSTEPPS teamwork skill: Facilitates teamwork: Is dependent upon or moderated by the other skills. Contributes to team performance, quality of care, and patient safety

Summary

  • Each TeamSTEPPS teamwork skill:
    • Facilitates teamwork.
    • Is dependent upon or moderated by the other skills.
    • Contributes to team performance, quality of care, and patient safety.

Image: The TeamSTEPPS logo. [D] Select for Text Description.

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Slide 4: Tools & Strategies Summary

Text Description is below the image.

Barriers Tools and Strategies Outcomes
  • Inconsistency in Team Membership
  • Lack of Time
  • Lack of Information Sharing
  • Hierarchy
  • Defensiveness
  • Conventional Thinking
  • Complacency
  • Varying Communication Styles
  • Conflict
  • Lack of Coordination and Followup with Co-Workers
  • Distractions
  • Fatigue
  • Workload
  • Misinterpretation of Cues
  • Lack of Role Clarity

Communication

  • SBAR
  • Call-Out
  • Check-Back
  • Handoff

Leading Teams

  • Brief
  • Huddle
  • Debrief

Situation Monitoring

  • STEP
  • I'M SAFE

Mutual Support

  • Task Assistance
  • Feedback
  • Assertive Statement
  • Two-Challenge Rule
  • CUS
  • DESC Script
  • Shared Mental Model
  • Adaptability
  • Team Orientation
  • Mutual Trust
  • Team Performance
  • Patient Safety!

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Slide 5: TeamSTEPPS Outcomes

Improved team performance (e.g., Weaver, et al., 2010). Improved team processes (e.g., Capella, et al., 2010).  Improved patient safety culture (e.g., Thomas & Galla, 2013)

  • Improved team performance (e.g., Weaver, et al, 2010).
  • Improved team processes (e.g., Capella, et al, 2010).
  • Improved patient safety culture (e.g., Thomas & Galla, 2013).

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Slide 6: Skills Practice

Image of a penguin in a cape holding a sword and a book.

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Slide 7. Identifying Opportunities to use TeamSTEPPS Tools and Strategies

Photo of a nurse with a patient in a hospital bed

Select the link below to access the video. 

Image: Penguin director Identifying Opportunities (Flash video, 3 min., 26 sec.)

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Slide 8: Effective Use of TeamSTEPPS Tools and Strategies

Photo of a nurse and a woman in a purple shirt.

Select the link below to access the video.

Penguin director Effective Use (Flash video, 6 min., 59 sec.)

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Slide 9: Summary

In the preceding section, we learned that teamwork strategies and tools: Are available to both team members and leaders. Can be used to address barriers to team effectiveness in a given situation. Can all be applied to most situations because they complement one another.

In the preceding section, we learned that teamwork strategies and tools:

  • Are available to both team members and leaders.
  • Can be used to address barriers to team effectiveness in a given situation.
  • Can all be applied to most situations because they complement one another.

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Slide 10: Applying TeamSTEPPS Exercise

1. Are there any changes you would make to your assessment of the teamwork issue that needs to be addressed in your organization? 2. If yes, what is the teamwork issue that needs to be addressed? 3. If you had to identify only one tool or strategy to implement first, which one would it be and why?

  1. Are there any changes you would make to your assessment of the teamwork issue that needs to be addressed in your organization?
  2. If yes, what is the teamwork issue that needs to be addressed?
  3. If you had to identify one tool or strategy to implement first, which one would it be and why?

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Current as of March 2014
Internet Citation: TeamSTEPPS Fundamentals Course: Module 7. Sumary—Pulling it All Together: Classroom Slides. March 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module7/slsummary.html