Coaching Workshop: Classroom Slides

TeamSTEPPS® Long-Term Care Version, Module 9

The Long-Term Care version of TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of nursing homes and other other long-term care settings such as assisted living and continuing care retirement communities. The examples, discussions, and exercises below are tailored to the long-term care environment.

Contents


Slide 1: Coaching Workshop

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"A good coach will make the players see what they can be rather than what they are."
— Ara Parseghian

Image: Two penguins are hiding behind a snowdrift; one penguin is holding the other up on his shoulders so the second penguin can look over the snowdrift's top.

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Slide 2: Objectives

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  • State how team members' knowledge, skills, and attitudes are developed.
  • Describe the characteristics of an effective coach.
  • Assess coaching strengths and areas for improvement.
  • Identify the results of good coaching.
  • Demonstrate and evaluate coaching competencies.
  • Describe how to implement a coaching strategy.

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Slide 3: Knowledge, Skills, and Attitudes (KSAs)

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Team member KSAs are developed through—

  • A clear understanding of team members' roles.
  • Clearly defined tasks and responsibilities.
  • A high level of commitment and a firm belief in accomplishment of the task/responsibility.
  • A good understanding of the culture and norms.

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Slide 4: The Role of Each Team Member is to...

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  • Apply specific teamwork skills to accomplish and fulfill the responsibilities and tasks.
  • Communicate pertinent information to teammates and the resident/family efficiently and effectively.
  • Demonstrate desired behaviors and skills.
  • Possess the attitudes necessary to develop mutual trust and team orientation.
  • Request clarification or additional information as needed.
  • Make adjustments to behaviors based on feedback.

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Slide 5: Coaching

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  • Providing guidance, feedback, and direction to ensure successful performance.

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Slide 6: The Role of the Coach is to...

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  • Establish and clarify goals of the session.
  • Develop a plan to accomplish the tasks and responsibilities.
  • Ensure team members have a clear definition and understanding of their roles and responsibilities.
  • Align expectations with members of the team.
  • Advise, instruct, and demonstrate desired teamwork behaviors and skills.
  • Encourage and provide feedback for improvement.
  • Acknowledge and reinforce desired behaviors when observed.

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Slide 7: Characteristics of an Effective Coach

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  • Competence.
  • Influence.
  • Interpersonal Style.
  • Effective Feedback.

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Slide 8: Coaching Competencies

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Communication

Communicating Instructions
Providing Feedback
Listening for Understanding

Relationships

Building Rapport and Trust
Motivating Others
Working With Personal Issues
Confronting Difficult Situations

Performance Improvement

Setting Performance Goals
Rewarding Improvement
Dealing With Failure
Assessing Strengths and Weaknesses

Execution

Responding to Requests
Following Through

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Slide 9: The Coach as Motivator

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  • Help team members see the bridge between:
    • What they value and desire and...
    • The task or role for which they are responsible.
  • Provide specific, timely observations of performance and effectiveness.
  • Encourage belief in team members' abilities to succeed.
  • Validate current levels of accomplishment while advocating greater achievement.
  • Identify potential challenges, pitfalls, and unforeseen consequences.

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Slide 10: Coaches Provide Feedback that is...

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  • Descriptive and nonevaluative.
  • Meant to improve skills by making team members aware of what was right or wrong about their task performance.
  • Considered a development tool used to enhance task performance.
  • Two way, that is, it allows team members the opportunity to interact and ask questions.

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Slide 11: Feedback Should Be...

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Well Intentioned:

  • Feedback gives information, not advice.
  • Effective feedback is meant to help the recipient—it is a gift.
  • It should not be used to "get something off of your chest".
  • Feedback will not fix what you believe is wrong with another person.

Nonjudgmental:

  • Do not use terms like "good" or "bad".
  • The goal of feedback is to help someone understand and accept the effects of his or her behavior on others.
    • The team member's decision to change behavior is not part of the feedback process.

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Slide 12: Exercise: Coaching Self-Assessment

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Complete a coaching self-assessment form to identify coaching strengths and areas for improvement.

Exercise icon: Penguin on a stationary exercise bicycle.

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Slide 13: Coaching Tips

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Do...

  • Actively monitor and assess team performance.
  • Establish performance goals and expectations.
  • Acknowledge desired teamwork behaviors and skills through feedback.
  • Coach by example; be a good mentor.

Do not...

  • Coach from a distance.
  • Coach only to problem solve.
  • Lecture instead of coach.

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Slide 14: The Results of Good Coaching Are...

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  • Defined and understood goals.
  • Aligned expectations between the team leader and team members.
  • Transfer of knowledge on a "just-in-time" basis.
  • Increased individual motivation and morale.
  • A more adaptive and reactive team.
  • Improved team performance and safer resident care.

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Slide 15: Exercise: Coaching

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  • Split into groups of three.
  • Review the scenarios and Coaching Feedback Form (CFF).
  • Each participant takes a turn playing the coach, team member, and observer.
  • The coach provides feedback to the team member in the scenario.
  • The team member role plays the scenario.
  • The observer completes the CFF and then shares with the groups.

Exercise icon: Penguin on a stationary exercise bicycle.

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Slide 16: Exercise: Coaching (continued)

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Images: A penguin in a white, medical coat consults in turn with two other penguins who are respectively holding a clipboard and taking notes.

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Slide 17: How To Implement a Coaching Strategy

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  • Present coaching concept to leadership.
  • Select coaches based on the characteristics and competencies of an effective coach.
  • Conduct a session on coaching for the appointed coaches.
  • Match coaches with team members.
  • Leverage current performance tools or create new tools to help coaches sustain a coaching environment.

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Slide 18: Teamwork Actions

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  • Perform as a leader and a coach of other team members.
  • Provide well-intentioned, nonjudgmental feedback.
  • Analyze results of your coaching to look for ways to continually improve team performance.
  • Ensure team members are performing their roles as appropriate.
  • Implement a coaching strategy.

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Page last reviewed November 2012
Internet Citation: Coaching Workshop: Classroom Slides: TeamSTEPPS® Long-Term Care Version, Module 9. November 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/longtermcare/module9/slltccoaching.html