Case Studies of Exemplary Primary Care Practice Facilitation Training Programs

Contents

Introduction and Acknowledgments
Overview ( PDF file PDF version - 282.94 KB )
Training Program Summary: HealthTeamWorks’ Coach University  ( PDF file PDF version - 330.2 KB )
Training Program Summary: Millard Fillmore College Practice Facilitator Certificate Program ( PDF file PDF version - 361.33 KB )
Training Program Summary: Practice Coach Training for the North Carolina AHEC Practice Support Program ( PDF file PDF version - 369.31 KB )
  Appendix A: North Carolina AHEC PSP Training Program Partial Competency List and Target Proficiency Level
  Appendix B: North Carolina AHEC PSP Core Competencies

Introduction and Acknowledgments

As part of its ongoing commitment to practice improvement, the Agency for Healthcare Research and Quality has developed resources and products to support the use of practice facilitation in primary care settings (www.pcmh.ahrq.gov/page/practice-facilitation). A growing body of evidence indicates that practice facilitation, which is based on the creation of an ongoing, trusting relationship between an external facilitator and a primary care practice, is an effective strategy to improve primary health care processes and outcomes. Practice facilitation activities may focus in particular on helping primary care practices become patient-centered medical homes, but they can also help practices in more general quality improvement and redesign efforts.

As part of its work in this area, AHRQ commissioned Mathematica Policy Research to conduct case studies of three exemplary practice facilitation training programs in the United States and describe their formation, operation, and curricula. The three programs, which vary in location, administrative homes, and organizational and training models, were selected based on results of an environmental scan of existing practice facilitation training programs and nominations from the field.

We hope that these case studies will be useful to groups and individuals who are developing or improving primary care practice facilitation programs; trainers and students in existing programs; and other members of the primary care community, including clinicians and policymakers.

We are deeply grateful to the case study participants from the three exemplary programs for their time and significant contributions to this work:

Health TeamWorks Coach University

Marjie Harbrecht, M.D., Chief Executive Officer, HealthTeamWorks

Jennifer Snyder, R.N., M.S.H.S., NEA-BC, Regional Director - East Coast, HealthTeamWorks

Kelly Bowland, M.S.M., Education and Training Manager/Quality Improvement Coach, HealthTeamWorks

Ballard Pritchett, M.B.A., Sales and Marketing Consultant and Strategist, HealthTeamWorks

Millard Fillmore College Practice Facilitator Certificate Program

Larry Gingrich, Associate Dean, The State University of New York at Buffalo, Millard Fillmore College

Lyndee Knox, President, L.A. Net Community Health Resource Network

June Levine, Instructor - Practice Facilitator Certificate Program, The State University of New York at Buffalo, Millard Fillmore College

Diana Anderson, Practice Enhancement Assistant at The State University of New York at Buffalo, Department of Family Medicine

Deborah Kane, Program Manager, The State University of New York at Buffalo, Millard Fillmore College

Jeremiah Grabowski, Online Programs Coordinator, The State University of New York at Buffalo, School of Public Health and Health Professions

Chester Fox, Professor of Family Medicine, The State University of New York at Buffalo, Department of Family Medicine 

Practice Coach Training for the North Carolina AHEC Practice Support Program

Ann Lefebvre, M.S.W., CPHQ, Associate Director, Statewide Quality Improvement, NC AHEC Program, University of North Carolina at Chapel Hill

Page last reviewed August 2014
Internet Citation: Case Studies of Exemplary Primary Care Practice Facilitation Training Programs. August 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/prevention-chronic-care/improve/system/pfcasestudies/index.html