The purpose of these case studies is to describe in detail the formation, operation, and curriculum of three exemplary Primary Care Practice Facilitation (PCPF) training programs. The case studies were selected based on results of an environmental scan of existing PCPF training programs and nominations from leaders in the field. As a group, the programs reflect varying geographies, administrative homes, and elements of PCPF organizational and training models. We profile the following training programs:
- HealthTeamWorks’ Coach University
- Millard Fillmore College Practice Facilitator Certificate Program
- North Carolina Area Health Education Center (AHEC) Practice Support Program training
Characteristics of PCPF training programs selected for case study
HealthTeamWorks' Coach University | Millard Fillmore College Practice Facilitator Certificate Program | North Carolina AHEC Practice Support Program Training | |
---|---|---|---|
Host organization name | HealthTeamWorks | State University of New York at Buffalo—Millard Fillmore College | North Carolina Area Health Education Center |
Organization type | Nonprofit quality improvement organization | Continuing education college | State workforce program |
Year started | 2010 | 2013 | 2016 |
How curriculum content is determined | Adapted to clients enrolled in training | Standardized curriculum, updated and refined over time | Adapted to internal staff needs |
Sample areas of training | Quality improvement methods, care coordination, population management, using evidence-based guidelines, meeting facilitation, problem solving, and health information technology systems |
Quality improvement methods;collection, analysis, and use of data to improve performance; meaningful use of electronic health records; meeting facilitation and team building; and practice assessment |
Clinical improvement consulting, practice system redesign and innovation, National Center for Quality Assurance patient-centered medical home recognition, electronic health record incentive program consulting, and practice management consulting |
Delivery mode(s) | In-person training | Online | Video conferencing, Webinars and in-person trainings |
Duration and intensity | One-week boot camp plus yearlong followup period | 13 weekly sessions at 90 minutes per session plus 40 hours of fieldwork preceptorship | One-day orientation plus tandem site visits, monthly Webinars, and ongoing training |
Average class size | 6 to 15 | 14 | NA |
Faculty | Faculty are HealthTeamWorks coaches | Course instructor and 2 or 3 guest speakers per session | 3 regular course instructors and 6 or 7 outside experts |
Availability of training | External, but only for organizations that contract with HealthTeamWorks | External (bachelor degree and relevant experience required) | Internal, coaches hired by the North Carolina AHEC program |
Tuition | Incorporated into organization’s quality improvement contract with HealthTeamWorks | $4,000 | NA |
Number of trainees to date | Nearly 100 | 28 | 70 |
NA = not applicable.