Practice Facilitation Handbook
Figure 5.1. Sample workflow map: lab result followup
Source: Bodenheimer T. Workflow mapping: a tool for achieving meaningful use. University of California San Francisco, Department of Family and Community Medicine, Center for Excellence in Primary Care. See Module 5 Appendix.
Flowchart of lab results being processed. It starts with lab results faxed. MA takes lab result from printer and pulls patient’s chart. MA gives chart and lab result to nurse, who follows lab result protocol. Implemented standing lab order also leads to this step. After following the protocol, the nurse writes normal, mildly abnormal, or very abnormal. If result is normal or mildly abnormal, nurse calls patients about lab results and schedules repeat lab for mildly abnormal lab per standing orders. If lab result is very abnormal, nurse brings lab result to clinician, clinician reviews lab result and gives instructions to nurse. Nurse implements instructions per standing orders.