Potential Measures for Clinical Community Relationships

A Supplement to the Clinical-Community Relationships Measures Atlas

Appendix Table A-1. Clinical-community relationships measurement framework 

Type of measures in measurement domainElementRelationship
Clinic/ clinicianPatientCommunity resourceClinic/ clinician- patientClinic/ clinician- community resourcePatient- community resource
Structure domainsInformation technology infrastructure
Service capacity
Accessibility
Training
Delivery system design
Organizational infrastructure
Information technology infrastructure
Capacity for self-management
Ability to access primary care
Ability to access the community resource
Health literacy
Information technology infrastructure
Service capacity
Accessibility
Training
Delivery system design
Organizational infrastructure
Proactive and ready clinician
Informed and activated patient
Nature and strength of the inter-organizational relationshipProactive and ready community resource
Informed and activated patient
Process domainsReadiness for behavior change
Outreach to obtain knowledge of and familiarity with community resources
Readiness for behavior change
Outreach to obtain knowledge of and familiarity with community resources
Readiness for behavior change
Marketing of services
Referral process
Assessment and goal setting
Self-management support
Shared decision- making
Referral process
Feedback and communication
Timeliness
Referral process
Assessment and goal setting
Self-management support
Communication and follow- through/follow-up
Outcome domainsStage of behavior change
Knowledge of and familiarity with community resources
Stage of behavior change
Knowledge of and familiarity with community resources
Stage of behavior change
Marketing results
Patient experience
Cost/efficiency
Delivery of service
Patient- centeredness
Clinician experience
Community resource experience
Cost/efficiency
Patient experience
Cost/efficiency
Delivery of service
Patient- centeredness
Current as of October 2013
Internet Citation: Potential Measures for Clinical Community Relationships: A Supplement to the Clinical-Community Relationships Measures Atlas. October 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/prevention-chronic-care/resources/ccrm-atlas-suppl/ccrm-apptabA-1.html