Help Your Patients Engage In Their Health Care
Patient and Family Engagement Resources For Use In Hospitals
This guide provides evidence-based resources that show how hospital staff can work as partners with patients and families to improve quality and safety.
Developing and Testing the Health Care Safety Hotline: A Prototype Consumer Reporting System for Patient Safety Events
This report describes the development, testing, and evaluation of the Health Care Safety Hotline, a prototype system for collecting narrative and structured data from consumers and patients on their concerns about the safety of their health care. The Hotline allows patients, family members, and caregivers to report patient safety problems, including errors and adverse events, on a secure Web site or by calling a toll-free phone number. The Hotline also can provide data, with the consumer’s permission, back to the health care provider or organization.
CUSP, or the Comprehensive Unit-based Safety Program, makes patient care safer by improving the ways that all members of the health care team work together. Use this module to help patients and family members understand what's happening during the patient's stay, how they can be active participants in the patient's care, and what to do when they are ready to leave the hospital.
Reducing hospital readmissions is a major policy and patient safety goal. Use this toolkit to help re-engineer your discharge process to reduce readmissions and post-hospital emergency department visits. The toolkit includes reminders about new medications and follow-up visits, along with a new section on overcoming language barriers among patients and clinical staff.
Learn about the processes that help detect and prevent medication discrepancies and adverse drug events. The toolkit is based on processes developed in acute care settings, but it can also be used in non-acute care settings.
Involving individuals and organizations in a patient safety advisory council can promote change through education, collaboration, and consumer engagement. Councils can involve patients, consumers, and practitioners from health care and community organizations.
Learn about additional resources, such as webinars, training programs, tools, and case studies, to help your hospital team reduce preventable readmissions.
Patient and Family Engagement Resources for Use In Primary Care Offices
This ongoing project focuses on developing approaches to improve patient safety in primary care settings through the engagement of patients and families.
This toolkit offers primary care practices a way to assess their services for health literacy considerations, raise awareness of the entire staff, and work on specific areas.
Use this survey to assess your patients' understanding about medical tests and their knowledge about what to do after getting test results.
Give this brochure to new and returning patients so they can learn tips to use before, during, and after their medical appointment.
Ask your front office staff to display these notepads so patients can write down their top three questions for their visit.
Use this 7-minute video in your office waiting room to help patients learn from 12 real patients and clinicians about the importance of asking questions and sharing information.