Consumer Experience With Patient Safety Events

Information on a project to develop recommendations for ideal reporting systems that consumers would use to report their experiences with patient safety events. Patients and their family members are in a unique position to identify gaps in care that may have contributed to adverse events.

Designing Consumer Reporting Systems for Patient Safety Events

Based on a series of technical expert panel meetings, consumer focus groups, interviews with key stakeholders, and an environment scan and literature review, this project addressed a series of questions about the ideal characteristics of a consumer reporting system, and how such a system could be realistically implemented.

Project Overview: Designing Consumer Reporting Systems for Patient Safety Events

This document provides information on a project to develop recommendations for ideal reporting systems that consumers would use to report their experiences with patient safety events.