Chapter 7. References

Designing Consumer Reporting Systems for Patient Safety Events

Institute of Medicine (IOM). To err is human: Building a safer health system. Kohn LT, Corrigan JM, Donaldson MS, eds. Washington, DC: National Academy Press; 1999.

Institute of Medicine (IOM). Patient safety: Achieving a new standard for care. Aspden P, Corrigan JM, Wolcott J, et al., eds. Washington, DC: National Academy Press; 2004.

Landrigan CP, Parry GJ, Bones CB, et al. Temporal trends in rates of patient harm resulting from medical care. N Engl J Med 2010 Nov 25;363(22):2124-34.

Nadler G. Work systems design: The IDEALS concept. Homewood, IL: Richard D. Irwin; 1967.

Page last reviewed July 2011
Internet Citation: Chapter 7. References: Designing Consumer Reporting Systems for Patient Safety Events. July 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/chapter7.html