Exhibit 3. Reporting of patient safety events

Designing Consumer Reporting Systems for Patient Safety Events

[D] Text Description:

A flowchart shows reporting of patient safety events.

The chart begins with individuals experiencing or witnessing patient safety events. Information about the event flows to system users: primary system audience of consumers; and other potential audiences of medical care providers and bystanders. Information then flows to the following standardized reporting form:

  • Reporter:_________________
  • Injured party:______________________ (Encourage confidential reporting, giving name�but can be anonymous.)
  • Type of event: harm event, no harm event, near miss. (Collect information on all types of events.)
  • Event details: who, what, where, etc. (Use structured input in a common reporting format.)
  • In your own words, please describe what happened. ___________________________ (Collect open-ended narrative information.)

Reporting can be at any time, during or after the event. Allow real-time reporting, but caution reporters that the system is not a substitute for calling 911 in the event of emergencies.

 

Text description is below the image.

Page last reviewed July 2011
Internet Citation: Exhibit 3. Reporting of patient safety events: Designing Consumer Reporting Systems for Patient Safety Events. July 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/exibit3.html