Exhibit 4. Consumer reporting systems-Organizational structure and characteristics

Designing Consumer Reporting Systems for Patient Safety Events

[D] Text Description:

A flowchart shows consumer reporting systems.

Local consumer input flows to a system central hub with the following characteristics:

  • Is an independent entity with a steady stream of sustainable funding.
  • Governing body members' fiduciary responsibility is to represent the public.
  • Neutral oversight body with consumer representation exists.
  • Has transparency of goals, process, and results.
  • Consumers are involved in organizational governance and operations.

The system central hub has bidirectional links to other systems and organizations. The links have the following purpose:

  • Share results to change health care practices.
  • Demonstrate that reported information was used.
  • Address needs of reporters that can't be addressed by consumer reporting systems.
  • Encourage reporting.
  • Improve analyses.

 

Text description is below the image.

Current as of July 2011
Internet Citation: Exhibit 4. Consumer reporting systems-Organizational structure and characteristics: Designing Consumer Reporting Systems for Patient Safety Events. July 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/exibit4.html