Designing Consumer Reporting Systems for Patient Safety Events

Exhibit 5. Consumer reporting systems inputs and analytic capabilities

[D] Text Description:

1 Local consumer input is through 1) a toll-free number or a local office representative. Then reports are standardized by a system representative. Alternatively, 2) Reports are submitted on a standardized form by mail, fax, E-mail, or the Internet. Both types of submission lead to systems input using common data standards. Input flows toward the system multilevel analytic engine through 1) collection of structured data inputs; and 2) classification of narrative data inputs, using natural language processing. Data inputs flow toward 1) aggregation of data and identification of trends, 2) perform aggregate causal analysis, and 3) investigate a small number of specifically selected individual reports.

1. Text in italic indicates design features that do not represent complete consensus of the TEP.

Text description is above the image.

Page last reviewed October 2014
Internet Citation: Exhibit 5. Consumer reporting systems inputs and analytic capabilities. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/exibit5.html