Chart 5-2d. Item-level Average Percent Positive Response—Across All Database Hospitals (Text Description)

Item Number	Survey Item (by Composite)	Average Item Percent Positive Response
[Composite 10. Staffing]
A2	1. We have enough staff to handle the workload	54%
A5 R	2. Staff in this unit work longer hours than is best for patient care.	52%
A7 R	3. We use more agency/temporary staff than is best for patient care.	64%
A14 R	4. We work in "crisis mode" trying to do too much, too quickly.	48%
[Composite 11. Handoffs and Transitions]
F3 R	1. Things "fall between the cracks" when transferring patients from one unit to another.	42%
F5 R	2. Important patient care information is often lost during shift changes.	49%
F7 R	3. Problems often occur in the exchange of information across hospital units.	42%
F11 R	4. Shift changes are problematic for patients in this hospital.	46%
[Composite 12. Nonpunitive response to Error]
A8 R	1. Staff feel like their mistakes are held against them.	50%
A12 R	2. When an event is reported, it feels like the person is being written up, not the problem.	43%
A16 R	3. Staff worry that mistakes they make are kept in their personnel file.	35%

The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

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Page last reviewed December 2012

Internet Citation: Chart 5-2d. Item-level Average Percent Positive Response—Across All Database Hospitals (Text Description). December 2012. Agency for Healthcare Research and Quality, Rockville, MD. https://archive.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2007/chart5-2dtxt.html