Table B-9.

Composite-Level Average Percent Positive Response by Interaction With Patients

2009 Comparative Database Report

Patient Safety Culture CompositesInteraction With Patients
WITH direct interactionWITHOUT direct interaction
614 Hospitals596 Hospitals
143,052 Respondents43,658 Respondents
1. Teamwork Within Units79%81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety75%76%
3. Organizational Learning-Continuous Improvement71%72%
4. Management Support for Patient Safety69%76%
5. Overall Perceptions of Patient Safety64%66%
6. Feedback & Communication About Error62%66%
7. Communication Openness62%64%
8. Frequency of Events Reported60%62%
9. Teamwork Across Units57%58%
10. Staffing56%53%
11. Handoffs & Transitions45%38%
12. Nonpunitive Response to Error43%47%
Average Across Composites62%63%

Return to Appendix B

Current as of April 2009
Internet Citation: Table B-9.: Composite-Level Average Percent Positive Response by Interaction With Patients. April 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2009/tabb-9.html