Table D-9.

Trending: Composite-Level Average Percent Positive Response by Interaction With Patients

2009 Comparative Database Report

Patient Safety Culture CompositesInteraction with Patients
WITH direct interactionWITHOUT direct interaction
203 Hospitals Both Years198 Hospitals Both Years
48,941 Most Recent Respondents15,100 Most Recent Respondents
7,300 Previous Respondents2,079 Previous Respondents
1. Teamwork Within UnitsMost Recent79%81%
Previous77%78%
Change2%3%
2. Supervisor/Manager Expectations & Actions Promoting Patient SafetyMost Recent75%77%
Previous74%76%
Change1%1%
3. Organizational Learning—Continuous ImprovementMost Recent72%73%
Previous69%71%
Change3%2%
4. Management Support for Patient SafetyMost Recent70%76%
Previous67%74%
Change3%2%
5. Overall Perceptions of Patient SafetyMost Recent65%66%
Previous62%64%
Change3%2%
6. Feedback & Communication About ErrorMost Recent62%67%
Previous60%65%
Change2%2%
7. Communication OpennessMost Recent61%64%
Previous60%63%
Change1%1%
8. Frequency of Events ReportedMost Recent61%62%
Previous59%60%
Change2%2%
9. Teamwork Across UnitsMost Recent57%59%
Previous56%57%
Change1%2%
10. StaffingMost Recent56%54%
Previous55%50%
Change1%4%
11. Handoffs & TransitionsMost Recent47%40%
Previous46%38%
Change1%2%
12. Nonpunitive Response to ErrorMost Recent44%49%
Previous42%45%
Change2%4%

Return to Appendix D

Current as of April 2009
Internet Citation: Table D-9.: Trending: Composite-Level Average Percent Positive Response by Interaction With Patients. April 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2009/tabd-9.html