References

2010 User Comparative Database

American Hospital Association (AHA) Annual survey of hospitals (2006) database. Chicago: Health Forum; 2007.

Church AH, Waclawski J. Designing and using organizational surveys: a seven-step process. San Francisco: Jossey-Bass; 1998.

Hospital Survey on Patient Safety Culture. Rockville, MD: Agency for Healthcare Research and Quality; 2004. Available at: http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/index.html.

Improvement methods: the Plan-Do-Study-Act (PDSA) cycle. Washington, DC: Institute for Healthcare Improvement; 2006. Available at: http://www.ihi.org/IHI/Topics/Improvement/ImprovementMethods/HowToImprove.

Langley C, Nolan K, Nolan T, et al. The improvement guide: a practical approach to improving organizational performance. San Francisco: Jossey-Bass; 1996.

Return to Contents
Proceed to Next Section

Current as of March 2010
Internet Citation: References: 2010 User Comparative Database. March 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2010/hospdb10refs.html