Patient Safety Culture Composite | Definition: The extent to which... |
---|
1. Communication openness | Staff freely speak up if they see something that may negatively affect a patient, and feel free to question those with more authority |
2. Feedback & communication about error | Staff are informed about errors that happen, are given feedback about changes implemented, and discuss ways to prevent errors |
3. Frequency of events reported | Mistakes of the following types are reported: - Mistakes caught and corrected before affecting the patient
- Mistakes with no potential to harm the patient, and
- Mistakes that could harm the patient, but do not
|
4. Handoffs & transitions | Important patient care information is transferred across hospital units and during shift changes |
5. Management support for patient safety | Hospital management provides a work climate that promotes patient safety and shows that patient safety is a top priority |
6. Nonpunitive response to error | Staff feel that their mistakes and event reports are not held against them, and that mistakes are not kept in their personnel file |
7. Organizational learning—Continuous improvement | There is a learning culture in which mistakes lead to positive changes and changes are evaluated for effectiveness |
8. Overall perceptions of patient safety | Procedures and systems are good at preventing errors and there is a lack of patient safety problems |
9. Staffing | There are enough staff to handle the workload and work hours are appropriate to provide the best care for patients |
10. Supervisor/manager expectations and actions promoting safety | Supervisors/managers consider staff suggestions for improving patient safety, praise staff for following patient safety procedures, and do not overlook patient safety problems |
11. Teamwork across units | Hospital units cooperate and coordinate with one another to provide the best care for patients |
12. Teamwork within units | Staff support one another, treat one another with respect, and work together as a team |