Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients

2010 User Comparative Database Report

Patient Safety Culture CompositesInteraction With Patients
WITH direct interactionWITHOUT direct interaction
874 Hospitals806 Hospitals
243,444 Respondents77,228 Respondents
1. Teamwork Within Units80%81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety75%77%
3. Management Support for Patient Safety71%77%
4. Organizational Learning—Continuous Improvement72%73%
5. Overall Perceptions of Patient Safety65%67%
6. Feedback & Communication About Error63%67%
7. Communication Openness62%64%
8. Frequency of Events Reported61%64%
9. Teamwork Across Units58%59%
10. Staffing57%53%
11. Handoffs & Transitions46%38%
12. Nonpunitive Response to Error44%46%
Average Across Composites63%64%

Return to Appendix B

Current as of March 2010
Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients: 2010 User Comparative Database Report. March 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2010/tabb9.html