2011 User Comparative Database Report

Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients

Patient Safety Culture Composites Interaction with Patients
With Direct Interaction Without Direct Interaction
1,021 Hospitals 957 Hospitals
340,637 Respondents 108,936 Respondents
1. Teamwork Within Units 79% 81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety 75% 77%
3. Management Support for Patient Safety 71% 78%
4. Organizational Learning—Continuous Improvement 73% 73%
5. Overall Perceptions of Patient Safety 66% 67%
6. Feedback & Communication About Error 63% 68%
7. Frequency of Events Reported 62% 65%
8. Communication Openness 62% 64%
9. Teamwork Across Units 58% 59%
10. Staffing 58% 54%
11. Handoffs & Transitions 46% 39%
12. Nonpunitive Response to Error 44% 46%
Average Across Composites 63% 64%

Return to Appendix B

Page last reviewed October 2014
Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2011/hosp11tabb9.html