Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients

2011 User Comparative Database Report

Patient Safety Culture CompositesInteraction with Patients
With Direct InteractionWithout Direct Interaction
1,021 Hospitals957 Hospitals
340,637 Respondents108,936 Respondents
1. Teamwork Within Units79%81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety75%77%
3. Management Support for Patient Safety71%78%
4. Organizational Learning—Continuous Improvement73%73%
5. Overall Perceptions of Patient Safety66%67%
6. Feedback & Communication About Error63%68%
7. Frequency of Events Reported62%65%
8. Communication Openness62%64%
9. Teamwork Across Units58%59%
10. Staffing58%54%
11. Handoffs & Transitions46%39%
12. Nonpunitive Response to Error44%46%
Average Across Composites63%64%

Return to Appendix B

Page last reviewed April 2011
Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction with Patients: 2011 User Comparative Database Report. April 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2011/hosp11tabb9.html