2011 User Comparative Database Report

Table D-9. Trending: Composite-Level Average Percent Positive Response by Interaction With Patients

Patient Safety Culture Composites Database Year Interaction With Patients
WITH
direct interaction
WITHOUT
direct interaction
# Hospitals Both Years 504 460
# Respondents Most Recent 179,322 57,283
Previous 159,489 52,201
1. Teamwork Within Units Most Recent 80% 81%
Previous 79% 80%
Change 1% 1%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety Most Recent 75% 77%
Previous 74% 76%
Change 1% 1%
3. Management Support for Patient Safety Most Recent 72% 78%
Previous 70% 76%
Change 2% 2%
4. Organizational Learning—Continuous Improvement Most Recent 73% 74%
Previous 71% 72%
Change 2% 2%
5. Overall Perceptions of Patient Safety Most Recent 67% 68%
Previous 64% 65%
Change 3% 3%
6. Feedback & Communication About Error Most Recent 64% 69%
Previous 62% 67%
Change 2% 2%
7. Frequency of Events Reported Most Recent 64% 66%
Previous 62% 63%
Change 2% 3%
8. Communication Openness Most Recent 62% 64%
Previous 61% 64%
Change 1% 0%
9. Teamwork Across Units Most Recent 59% 60%
Previous 57% 58%
Change 2% 2%
10. Staffing Most Recent 58% 54%
Previous 55% 51%
Change 3% 3%
11. Handoffs & Transitions Most Recent 48% 41%
Previous 46% 39%
Change 2% 2%
12. Nonpunitive Response to Error Most Recent 45% 46%
Previous 43% 45%
Change 2% 1%

Return to Appendix D

Page last reviewed October 2014
Internet Citation: Table D-9. Trending: Composite-Level Average Percent Positive Response by Interaction With Patients. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2011/hosp11tabd9.html