2012 User Comparative Database Report

Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients

Patient Safety Culture Composites Interaction with Patients
With Direct Interaction Without Direct Interaction
1,113
Hospitals
1,054
Hospitals
407,880
Respondents
130,006
Respondents
1. Teamwork Within Units 80% 81%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety 75% 77%
3. Org Learning—Continuous Improvement 72% 73%
4. Management Support for Patient Safety 71% 77%
5. Overall Perceptions of Patient Safety 66% 68%
6. Feedback & Communication About Error 64% 68%
7. Frequency of Events Reported 63% 65%
8. Communication Openness 61% 64%
9. Teamwork Across Units 58% 59%
10. Staffing 58% 54%
11. Handoffs & Transitions 47% 39%
12. Nonpunitive Response to Error 44% 46%
Average Across Composites 63% 64%

Return to Appendix B

Page last reviewed December 2012
Internet Citation: Table B-9. Composite-Level Average Percent Positive Response by Interaction With Patients. December 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2012/hosp12tabb9.html