2012 User Comparative Database Report

Table D-10. Trending: Item-Level Average Percent Positive Response by Interaction With Patients

Survey Items by Composite Database
Year
Interaction With Patients
WITH
direct interaction
WITHOUT
direct interaction
# Hospitals Both Years 641 600
# Respondents Most Recent 247,970 80,019
Previous 219,148 71,777
1. Teamwork Within Units
A1. People support one another in this unit. Most Recent 86% 86%
Previous 85% 86%
Change 1% 0%
A3. When a lot of work needs to be done quickly, we work together as a team to get the work done. Most Recent 86% 87%
Previous 85% 87%
Change 1% 0%
A4. In this unit, people treat each other with respect. Most Recent 78% 80%
Previous 78% 79%
Change 0% 1%
A11. When one area in this unit gets really busy, others help out. Most Recent 70% 71%
Previous 69% 70%
Change 1% 1%
2. Supervisor/Manager Expectations & Actions Promoting Patient Safety
B1. My supv/mgr says a good word when he/she sees a job done according to established patient safety procedures. Most Recent 73% 77%
Previous 72% 76%
Change 1% 1%
B2. My supv/mgr seriously considers staff suggestions for improving patient safety. Most Recent 76% 79%
Previous 76% 78%
Change 0% 1%
B3R. Whenever pressure builds up, my supv/mgr wants us to work faster, even if it means taking shortcuts. Most Recent 74% 77%
Previous 74% 75%
Change 0% 2%
B4R. My supv/mgr overlooks patient safety problems that happen over and over. Most Recent 77% 77%
Previous 77% 77%
Change 0% 0%
3. Org Learning—Continuous Improvement
A6. We are actively doing things to improve patient safety. Most Recent 85% 82%
Previous 84% 82%
Change 1% 0%
A9. Mistakes have led to positive changes here. Most Recent 63% 69%
Previous 63% 69%
Change 0% 0%
A13. After we make changes to improve patient safety, we evaluate their effectiveness. Most Recent 71% 69%
Previous 70% 69%
Change 1% 0%
4. Management Support for Patient Safety
F1. Hospital mgmt provides a work climate that promotes patient safety. Most Recent 80% 86%
Previous 80% 86%
Change 0% 0%
F8. The actions of hospital mgmt show that patient safety is a top priority. Most Recent 74% 81%
Previous 73% 80%
Change 1% 1%
F9R. Hospital mgmt seems interested in patient safety only after an adverse event happens. Most Recent 60% 67%
Previous 59% 65%
Change 1% 2%
5. Overall Perceptions of Patient Safety
A10R. It is just by chance that more serious mistakes don't happen around here. Most Recent 63% 62%
Previous 62% 61%
Change 1% 1%
A15. Patient safety is never sacrificed to get more work done. Most Recent 65% 68%
Previous 64% 67%
Change 1% 1%
A17R. We have patient safety problems in this unit. Most Recent 65% 68%
Previous 64% 66%
Change 1% 2%
A18. Our procedures and systems are good at preventing errors from happening. Most Recent 73% 74%
Previous 72% 73%
Change 1% 1%
6. Feedback & Communication About Error
C1. We are given feedback about changes put into place based on event reports. Most Recent 57% 61%
Previous 56% 60%
Change 1% 1%
C3. We are informed about errors that happen in this unit. Most Recent 65% 71%
Previous 64% 70%
Change 1% 1%
C5. In this unit, we discuss ways to prevent errors from happening again. Most Recent 72% 76%
Previous 71% 75%
Change 1% 1%
7. Frequency of Events Reported
D1. When a mistake is made, but is caught and corrected before affecting the patient, how often is this reported? Most Recent 57% 62%
Previous 55% 60%
Change 2% 2%
D2. When a mistake is made, but has no potential to harm the patient, how often is this reported? Most Recent 60% 61%
Previous 59% 60%
Change 1% 1%
D3. When a mistake is made that could harm the patient, but does not, how often is this reported? Most Recent 75% 75%
Previous 74% 74%
Change 1% 1%
8. Communication Openness
C2. Staff will freely speak up if they see something that may negatively affect patient care. Most Recent 76% 76%
Previous 75% 75%
Change 1% 1%
C4. Staff feel free to question the decisions or actions of those with more authority. Most Recent 46% 52%
Previous 46% 51%
Change 0% 1%
C6R. Staff are afraid to ask questions when something does not seem right. Most Recent 63% 65%
Previous 63% 65%
Change 0% 0%
9. Teamwork Across Units
F2R. Hospital units do not coordinate well with each other. Most Recent 46% 48%
Previous 45% 47%
Change 1% 1%
F4. There is good cooperation among hospital units that need to work together. Most Recent 60% 62%
Previous 59% 60%
Change 1% 2%
F6R. It is often unpleasant to work with staff from other hospital units. Most Recent 60% 58%
Previous 59% 57%
Change 1% 1%
F10. Hospital units work well together to provide the best care for patients. Most Recent 69% 71%
Previous 67% 70%
Change 2% 1%
10. Staffing
A2. We have enough staff to handle the workload. Most Recent 56% 58%
Previous 55% 57%
Change 1% 1%
A5R. Staff in this unit work longer hours than is best for patient care. Most Recent 54% 50%
Previous 54% 49%
Change 0% 1%
A7R. We use more agency/temporary staff than is best for patient care. Most Recent 71% 60%
Previous 69% 59%
Change 2% 1%
A14R. We work in "crisis mode" trying to do too much, too quickly. Most Recent 51% 49%
Previous 50% 48%
Change 1% 1%
11. Handoffs & Transitions
F3R. Things "fall between the cracks" when transferring patients from one unit to another. Most Recent 43% 36%
Previous 42% 35%
Change 1% 1%
F5R. Important patient care information is often lost during shift changes. Most Recent 53% 45%
Previous 52% 43%
Change 1% 2%
F7R. Problems often occur in the exchange of information across hospital units. Most Recent 46% 40%
Previous 44% 38%
Change 2% 2%
F11R. Shift changes are problematic for patients in this hospital. Most Recent 47% 40%
Previous 46% 39%
Change 1% 1%
12. Nonpunitive Response to Error
A8R. Staff feel like their mistakes are held against them. Most Recent 50% 53%
Previous 50% 53%
Change 0% 0%
A12R. When an event is reported, it feels like the person is being written up, not the problem. Most Recent 47% 50%
Previous 46% 48%
Change 1% 2%
A16R. Staff worry that mistakes they make are kept in their personnel file. Most Recent 36% 37%
Previous 35% 37%
Change 1% 0%

Note: The item's survey location is shown to the left. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

Return to Appendix D

Page last reviewed December 2012
Internet Citation: Table D-10. Trending: Item-Level Average Percent Positive Response by Interaction With Patients. December 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2012/hosp12tabd10.html