2014 User Comparative Database Report

Chapter 2. Survey Administration Statistics

This chapter presents descriptive information regarding how the 2014 database hospitals conducted their survey administration.


  • The 2014 database consists of data from 405,281 hospital staff respondents across 653 participating hospitals.
  • The average hospital response rate was 54 percent, with an average of 621 completed surveys per hospital.
  • Most hospitals (76 percent) administered Web surveys, which resulted in lower response rates (54 percent) compared with response rates from paper (69 percent) but slightly higher response rates compared with mixed-mode surveys (52 percent).

The 2014 database consists of survey data from 653 hospitals with a total of 405,281 hospital staff respondents. Participating hospitals administered the hospital survey to their staff between July 2011 and June 2013 and voluntarily submitted their data for inclusion in the database.

As shown in Table 2-1, the 653 database hospitals include 359 trending hospitals and 294 nontrending hospitals. Hospitals that submitted data for the 2014 database and previously submitted data that were collected between July 2009 and June 2011 were included for trending analysis. Of the 294 nontrending hospitals, 201 hospitals submitted data to the comparative database for the first time, while the other 93 hospitals had previously submitted data to the database.

Table 2-2 presents data on the number of surveys completed and administered, as well as response rate information.

Table 2-3 presents data on the type of survey administration mode (paper, Web, or mixed mode).

Table 2-4 shows average response rate by survey administration mode. Paper survey administration had a higher average response rate than Web or mixed mode.

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Page last reviewed March 2014
Internet Citation: Chapter 2. Survey Administration Statistics. Content last updated March 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/hospital/2014/hosp14ch2.html