2010 Preliminary Comparative Results

Medical Office Survey on Patient Safety Culture

Comparative results are provided for the items and patient safety culture dimensions on the AHRQ Medical Office Survey on Patient Safety Culture to allow medical offices to compare their survey results against the results from 470 medical offices. This number includes 292 Practice Based Research Network medical offices that administered the survey in 2009 and 182 medical offices that participated in a pilot test of the survey in the United States in late 2007.

Prepared for:
U.S. Department of Health and Human Services
Agency for Healthcare Research and Quality
540 Gaither Road
Rockville, MD 20850
http://www.ahrq.gov

Managed and prepared by:
Westat, Rockville, MD
Contract No. HHSA 290200710037

Contents

Purpose and Use of This Document
Report Overview
Survey Development
Survey Administration
Description of the 470 Medical Offices
Description of Medical Office Respondents
Composite-Level and Item-Level Comparative Results
   Calculating Item Percent Positive Scores
   Calculating Composite Percent Positive Scores
Comparative Results Using Percentiles
Composite-Level and Item-Level Results by Staff Position

Tables
Table 1. Overall and Average Response Statistics for 470 Medical Offices
Table 2. Distribution of Medical Offices by Number of Providers and Staff
Table 3. Distribution of Medical Offices by Type of Specialty
Table 4. Number of Medical Offices by Specialty
Table 5. Distribution of Medical Offices by Number of Locations
Table 6. Distribution of Medical Offices by Majority Ownership
Table 7. Implementation Status of Electronic Tools
Table 8. Number of Patient Visits and Providers at the Medical Office
Table 9. Distribution of Respondents by Staff Category
Table 10. Distribution of Respondents by Tenure
Table 11. Distribution of Respondents by Hours Worked per Week
Table 12. Example of How To Calculate Item and Composite Percent Positive Scores
Table 13. Interpretation of Percentile Scores
Table 14. Sample Percentile Statistics
Table 15. Composite-Level Minimum, Maximum, and Percentile Results
Table 16. Item-Level Minimum, Maximum, and Percentile Results
Table 17. Overall Rating on Quality Minimum, Maximum, and Percentile Results
Table 18. Overall Rating on Patient Safety Minimum, Maximum, and Percentile Results
Table 19. Composite-Level Results by Staff Position
Table 20. Item-Level Results by Staff Position
Table 21. Overall Rating on Quality Results by Staff Position
Table 22. Overall Rating on Patient Safety Results by Staff Position

Charts
Chart 1. Composite-Level Comparative Results From 470 Medical Offices
Chart 2. Item-Level Comparative Results From 470 Medical Offices
Chart 3. Comparative Results for Overall Ratings on Quality From 470 Medical Offices
Chart 4. Comparative Results for Overall Rating on Patient Safety From 470 Medical Offices

The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services.

Current as of November 2010
Internet Citation: 2010 Preliminary Comparative Results: Medical Office Survey on Patient Safety Culture. November 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2010/index.html