Improving Patient Safety in Medical Offices: A Resource List for Users

Alphabetical Index of Resources

Numeric

2009 National Healthcare Disparities Report
2010 National Patient Safety Goals: Ambulatory Care
30 Safe Practices for Better Health Care Fact Sheet

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A

AHRQ Health Care Innovations Exchange
AHRQ Health Care Innovations Exchange Learn & Network
AHRQ Medical Errors and Patient Safety
AHRQ Patient Safety Network
Ambulatory Patient Safety Toolkit
Appoint a Safety Champion for Every Unit
Arizona Hospital and Healthcare Association SBAR Communication
Aurora Health Care Medication List Toolkit
Automated Pharmacy Alerts Followed by Pharmacist-Physician Collaboration Reduce Inappropriate Prescriptions Among Elderly Outpatients

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B

Balance Supply and Demand on a Daily, Weekly, and Long-Term Basis
Basic Patient Safety Program Resource Guide for "Getting Started"
Bilingual, Culturally Competent Managers Enhance Access to Prenatal Care for Migrant Women, Leading to Potential for Improved Birth Outcomes

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C

CAHPS® Clinician and Group Survey
CAHPS® Health Information Technology Item Set
CAHPS® Health Literacy Item Set
CAHPS® Improvement Guide
Change the Work Environment
Chasing Zero: Winning the War on Health Care Harm
The Commonwealth Fund
Conduct Patient Safety Leadership WalkRounds™
Conduct Safety Briefings
Consumers Advancing Patient Safety
Create Contingency Plans

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D

Decision Tree for Unsafe Acts Culpability
Decrease Demand for Appointments
Department of Defense Patient Safety Program

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E

Electronic Medical Record-Facilitated Workflow Changes Enhance Quality and Efficiency, Generating Positive Return on Investment in Small Pediatrics Practice
Eliminate Waste
E-Mail and Telephone Contact Replaces Most Patient Visits in Primary Care Practice, Leads to More Engaged Patients and Time Savings for Physicians
E-Mail Enhances Communication With and Access to Pediatrician for Patients and Families
Error Proofing

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F

Focus on Variation
Framework for Leadership Improvement

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G

Going Lean in Health Care
Group Primary Care Visits Improve Outcomes for Patients With Chronic Conditions

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H

Health Literacy Universal Precautions Toolkit
Health Research & Educational Trust (HRET) Disparities Toolkit

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I

Improve Workflow and Remove Waste
Improvement Tracker Tools
Improving Patient Safety in Hospitals: Turning Ideas Into Action
Information Technology (IT) Staff-Clinician Team Addresses IT Problems Affecting Providers and Patient Care, Leading to Increased System Usage and Efficiency
Innovations in Planned Care
Institute for Family-Centered Care
Institute for Healthcare Improvement
Institute for Healthcare Improvement: Plan-Do-Study-Act (PDSA) Worksheet (IHI Tool)
Institute for Safe Medication Practices
Integrating Chronic Care and Business Strategies in the Safety Net: A Toolkit for Primary Care Practices and Clinics

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J

Joint Commission: Patient Safety

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L

Leadership Guide to Patient Safety
Look-Alike, Sound-Alike Medication Names

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M

Making Health Care Safer: A Critical Analysis of Patient Safety Practices
Making Strides in Safety
Manage Panel Size and Scope of the Practice
Manage Time
Measure and Understand Supply and Demand
Medication Safety Reconciliation Toolkit
Medications At Transitions and Clinical Handoffs (MATCH) Initiative
Minnesota Alliance for Patient Safety
Mistake Proofing the Design of Health Care Processes
Monthly Text Messages Increase Compliance With Recommended Blood Glucose Testing in Medicaid Managed Care Enrollees With Diabetes

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N

National Center for Patient Safety
National Center for Patient Safety Root Cause Analysis Tools
National Committee for Quality Assurance
National Patient Safety Foundation®
National Quality Forum
Nurse-Led Telephone Outreach More Than Doubles Pneumococcal Vaccination Rates for At-Risk Individuals

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O

Onsite Nurses Work With Primary Care Physicians To Manage Care Across Settings, Resulting in Improved Patient Satisfaction and Lower Utilization and Costs for Chronically Ill Seniors
Open Scheduling and Related Strategies Lead to Zero Wait Time for Appointments and Few No Shows at Family Practice
Optimize Inventory
Optimize the Care Team

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P

Palliative Care Nurses in Primary Care Clinics Reduce Hospital Admissions, Increase Use of Hospice and Home Care for Patients Nearing End of Life
Partnering With Patients To Create Safe Care
Patient Cycle Tool
Patient Education and Staff Training Significantly Improves Medication Reconciliation in Outpatient Clinics
Patient Encounter Form
Patient Identification
Patient Safety and the "Just Culture": A Primer for Health Care Executives
Patient Safety and the "Just Culture": A Presentation by David Marx, J.D.
Patient Safety Primer: Medication Reconciliation
Patient Safety Primer: Root Cause Analysis
Patient Safety Primer: Safety Culture
Patient Safety Primer: Teamwork Training
Patient Safety Rounding Toolkit
Patient Safety Through Teamwork and Communication Toolkit
Patient Safety Tools for Physician Practices
Patient-Centered Primary Care Collaborative
Pennsylvania Patient Safety Authority
Pittsburgh Regional Health Initiative
Placing Mental Health Specialists in Primary Care Settings Enhances Patient Engagement, Produces Favorable Results Relative to Evidence-Based Care
Plan-Funded Team Coordinates Enhanced Primary Care and Support Services to At-Risk Seniors, Reducing Hospitalizations and Emergency Department Visits
Point-of-Care Complexity Assessment Helps Primary Care Clinicians Identify Barriers to Improved Health and Craft Integrated Care Plans
Practice Enhancement Assistants Improve Quality of Care in Primary Care Practices
Predict and Anticipate Patient Needs
Premier Safety Institute®
Primary Care Practices Improve Patient Satisfaction With Communication of Outpatient Laboratory Test Results
Producer/Customer Interface
Provide Feedback to Frontline Staff

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R

Real-Time Clinical Reminder System Improves Performance on Quality Measures
Real-Time Decision and Documentation Support Increases Adherence to Recommended Care for Respiratory Infections, Diabetes, and Heart Disease
Recalibrate the System by Working Down the Backlog
Reconciliation of Patient and Provider Medication Lists Reduces Discrepancies and Enhances Medication Safety in Physician Clinics
Reduce Scheduling Complexity
Reducing Errors in Health Care: Translating Research Into Practice
Revamped Scheduling Systems Promote Access, Reduce No Shows, and Enhance Quality, Patient Satisfaction, and Revenues in Primary Care Practice

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S

SBAR Technique for Communication: A Situational Briefing Model
Six Sigma-Inspired Workflow Redesign Enhances Access to Care and Increases Patient Satisfaction, Visits, and Revenues in Obstetrics and Gynecology Residency Clinic
Strategies and Tools To Improve Health Care Handoffs and Transitions
Studer Group Toolkit: Patient Safety

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T

Team-Based Ownership Over Defined Patient Panels Supported by Information Technology Enhances Provision of Evidence-Based Care
TeamSTEPPS®—Team Strategies and Tools to Enhance Performance and Patient Safety
Time and Motion Studies To Measure the Impact of Health IT on Clinical Workflow
TransforMED Health Information Technology Resources
TransforMED Medical Home Tools and Resources
Transitions of Care Checklist

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V

Voluntary Error Reporting Program Focusing on Systems Issues Increases Reporting and Contributes to Reduction in Liability Claims at Outpatient Clinic
Voluntary, Anonymous, Nonpunitive System Leads to a Significant Increase in Reporting of Errors in Ambulatory Pediatric Practice

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W

Why Not the Best?
Will It Work Here?: A Decisionmaker's Guide to Adopting Innovations
World Health Organization Collaborating Centre for Patient Safety Solutions

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Current as of June 2011
Internet Citation: Improving Patient Safety in Medical Offices: A Resource List for Users: Alphabetical Index of Resources. June 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2010/moimpalpha.html